I will do that actually. Thanks!

I've noticed earlier travel dates are prioritised.

Yesterday (22nd), I get this email related to the *first* application. Then I noticed the status had changed from request documents to pending approval. The *second* application still remains pending document check.

Then on 21st, I got an email requesting my actual flight e-ticket downloaded from the airline's website for the *second* application, which I uploaded same day. Mind you, the *first* application's status is still "request documents" since that last cancellation email.

On 17th, I got an email requesting a bunch of additional documents for the second application, which I uploaded same day.

On 15th, I got this email related to the *first* application. The status changed again to request documents.

Then I resubmitted it with my passport on the same day (10th) and the status changed to pending document check, I didn't get a reply for a couple of days, and from info online, I realised it was unlikely the application would go through, so I submitted another application on 14th. So now both applications are pending document check.

I received this email on 10th of October which was the day after I submitted the application.

@Carrie ***

they never take calls, at least not since I’ve been trying to reach them in London.

DTV_BegPecker after the first cancel email changed it to request documents, I resubmit passport to see if it goes through the second time, but I noticed there was no update on it for a while, so I was worried they would just ignore it.

I submitted the second application while the first one was still pending document check (after resubmitting the passport document), then I received an email again the following days (after submitting the second application) that the first application would be cancelled again. It changed to request documents again after that email.

The thing is, since then, they’d already requested additional documents for the second application and the process seemed to be going well, until this happened.