Check your application online. Even tho you got an email confirmation the system can do strange things. I had same as you yet when I checked my application was not there and I had to reapply immediately. 🤞🤞
. He has done nothing wrong.. Why should he be denied? I too have travelled in and out of Thailand during the last 2 Covid years.. I entered on Visa Exempt each time and extended.
I've no idea of the statistics, but it's promised within 7 days, and on more than one occasion I've waited well past the 7 days... Stressful.. Let's hope it gets binned soon.