the agent we used, wont mention them by name, refused to pay back money, just said next application will be free, they then told us there was a 3 month wait for Bangkok appointment. Did application ourselves and got a Bangkok appointment for the following week so guess we chose a dodgy Agency
fully understand as I was same at first but really is simple if u have the nesaccery paperwork. Took me about an hour to do partners for visa to the UK, and then a trip to Bangkok for bio metrics, takes me a little less time to do my own from UK and never had a problem... Jury still out on partners application but should get an answer in about a weeks time, was told 14 days a week ago
I was one of those using an agent as for some reason thought it was too much hassle to do myself. Now do my own and just done my partners. The process very simple on line. As for agents saying guaranteed acceptance, well thats just nonsense and no way can they guarantee it...as I found out at a cost of
Agent messed our last application, put contradictory leaving dates, which was one of the reasons stated on refusal letter. That was 6 years ago, just applied again doing it ourselves and could kick myself for using and paying an agent when the process is easy enough todo yourself on line