I felt the same, but that is just how they are, all small privately owned 'businesses' with interesting contacts. Sales/marketing/communication/smooth operations is not really what they do. And that goes for many thai businesses, in my experience. What is required nowadays by immigration to extend a Visa has forced out many of the bogus 'visa for cash' schools.
name plastered over social media. she'll be getting picked out of the queue in immigration on the way back into Heathrow. "Excuse me madame, can we just have a quick word.....".
that does sound incredible, after a year of reading of problems on these forums numbered in the thousands now, I guess. I can offer you a job as my personal assistant. You sound very effective and efficient. Well done, I wish you well 🙏