How can I restore access to my Bangkok Bank account without a long-term visa?

Question

Hello everyone,

I have a Bangkok Bank account. I opened it myself at a branch, not through an agent, but I currently don't have a long-term visa. This account has always been functional, and I've been able to log in to the mobile app. However, a few days ago, after I changed my phone, when I tried to log in again, a page appeared asking me to contact the branch. I've heard that Bangkok Bank is currently cleaning up some accounts, but my account has been used for some time and was fully compliant when it was opened. If I visit a branch, is it possible to restore my account access? I've searched through old posts from two months ago, when the situation first began, and I've found conflicting opinions. I'd like to know if anyone has had any personal experience with a similar situation. I'm currently traveling elsewhere in Southeast Asia, and I'm considering whether it's worth adjusting my plans to visit Thailand sooner. Thanks.

Ask Thailand · Answer

A user reported difficulties accessing their Bangkok Bank account after changing their phone and lacking a long-term visa. Community members suggested that visiting the bank with proof of the phone number linked to the account and personal identification is necessary. Many shared experiences indicating that a current long-term visa is often required to maintain account accessibility, leading some users to suggest that without it, accounts may be frozen or even closed. Recommendations include obtaining documentation from mobile providers and visiting the bank to rectify any discrepancies.

Lim *********** · Answer

4 of my friend's BBL was suspended back in July. When they opened the account a year ago, they were on tourist visa. With the tightening of rules, bank wanted to verify they have a valid long term visa. They showed their retirement visa and it was unlocked immediately.

Gerg ********** · Answer

It may be because you don’t have a long term visa.

Norbert ********** · Answer

Only with a non visa (long time visa) you can open it again

Richard ******** · Answer

New phone maybe but they were checking up on all of us, I had to go in and do facial recognition again about a month ago. And get a receipt from the mobile carrier in my case AIS, went to AIS gave them 40 baht and they gave me a receipt that match my bank account personal address and that was what they really wanted.

Michael ******** · Answer

I had the same from Bangkok bank and had to get confirmation that the phone number was my number, also since I took the phone number contact out many years ago I have a new passport, so it appeared that this needed to be undated as well on the phone contract.

Thomas ******* · Answer

i had the same problem, went to my branch and they ask for longterm visa or rentalcontract of a house etc. since i have neither nor, they closed my account!

Greg *********** · Answer

some similar cases reported, that the glitch was caused by a small mismatch of the name, which the phone shop employee wrote differently than is displayed in your passport

Wannikea ********* · Answer

The bank wants to ensure that the phone number that you have registered is in your full name and matches your passport, the same information that the bank has

Robin ********** · Answer

Bought a new phone April 17. went to True same day. Got thr eciept from True. Went to Bkk bank to get the app sorted. Bkk bank confirned everything...sent the message of confirmation, went back to UK. There was not a problem for 2.5months then they sent a message saying acc frozen, have to go to the bank. My wife went on my behaf but was told I personally had to go....still in Uk..I still don't understand why this was done. I opened the acc in 2022 on a work permit nonB

Jesper ******* · Answer

The very reason is because u change phone....it happen to me before .....once in thailand go to a bkk bank atm and use your debit card to request for new ID for your new phone the atm will verify you asking to keyin your date of birth and thai phone number.....after which the atm will give u a slip of your new id and will sms u your pin ....with the new id and pin you logged into the bkk bank app on your new phone

Dana ******* · Answer

I believe it has to do with the fact that you have a new phone ! Same SIM, correct name, correct phone number, etc. but another phone...

How can I restore access to my Bangkok Bank account without a long-term visa?

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