This is NOT an official government website. We are an independent resource providing information and assistance to travelers.

How can I restore access to my Bangkok Bank account without a long-term visa?

Bangkok Bank Account Access Visa Status Thailand Banking Rules Expat Banking in Thailand Long-term Visa Requirements

Aug 1, 2025

2 days ago

Ken *******

ORIGINAL POSTER

Hello everyone,

I have a Bangkok Bank account. I opened it myself at a branch, not through an agent, but I currently don't have a long-term visa. This account has always been functional, and I've been able to log in to the mobile app. However, a few days ago, after I changed my phone, when I tried to log in again, a page appeared asking me to contact the branch. I've heard that Bangkok Bank is currently cleaning up some accounts, but my account has been used for some time and was fully compliant when it was opened. If I visit a branch, is it possible to restore my account access? I've searched through old posts from two months ago, when the situation first began, and I've found conflicting opinions. I'd like to know if anyone has had any personal experience with a similar situation. I'm currently traveling elsewhere in Southeast Asia, and I'm considering whether it's worth adjusting my plans to visit Thailand sooner. Thanks.

1,668

views

likes

all likes

replies

images

users

TLDR : Answer Summary

The user has encountered issues accessing their Bangkok Bank account after changing phones, prompting a request from the bank to visit a branch. Many comments indicate that banks, including Bangkok Bank, are tightening controls on accounts, especially those belonging to non-residents or those without long-term visas. Various solutions mentioned include ensuring that the registered phone number matches the passport details. Users report needing to visit the bank in person to verify their identity, update any mismatched details, or confirm account ownership. However, some have faced account closures due to the lack of a long-term visa, raising concern about the viability of retaining the account under such circumstances.

Pelle Eriksson★★★★★

Absolutely Bangkok's best service I highly...

recently on Facebook

Luca G.★★★★★

I used this agency for my DTV Visa...

recently on Google

Trusted Thai Visa Agent

OVER 100,000 EXPATS SERVED

#1 VISA AGENT IN THAILAND

Gerg **********

It may be because you don’t have a long term visa.

a day ago

Norbert **********

Only with a non visa (long time visa) you can open it again

a day ago

Richard ********

New phone maybe but they were checking up on all of us, I had to go in and do facial recognition again about a month ago. And get a receipt from the mobile carrier in my case AIS, went to AIS gave them 40 baht and they gave me a receipt that match my bank account personal address and that was what they really wanted.

a day ago

Michael ********

I had the same from Bangkok bank and had to get confirmation that the phone number was my number, also since I took the phone number contact out many years ago I have a new passport, so it appeared that this needed to be undated as well on the phone contract.