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Unanswered7 years ago

What should I do if my Vientiane appointment page account is invalid or suspended and I can't reset my password?

Vientiane visa appointments Visa issues Account suspension Password reset problems Immigration help Expat issues in Thailand

Bill *******

OP

asked Aug 3, 2019

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I’m unable to sign on to the Vientiane appointment page and also unable to reset my password.  It says my account is invalid or suspended.   I used the search feature on here last time I encountered this problem which led to the solution.  I’m unable to find it now.  How can I move forward?  I sent an email to their staff two days ago with no response.  Thank you

Summary so far

The user is experiencing issues accessing their Vientiane appointment page due to an invalid or suspended account. They cannot reset their password and have not received a response from the staff after emailing them two days ago. Previous solutions were found through search, but the user is unable to locate them now.

8 repliesnewest first

4

Click comment and we will ask for your email, then OTP, then name.

James ********

James ********

Did you already get a visa from Vientiane this year?

0

Bill *******

Bill *******

OP

The issue was resolved today. My password was reset by staff and they gave me a new password. Thanks everyone

2

Bill *******

Bill *******

OP

Ron - I have not. The last appointment I made was several months ago and I attended it

2

Bill *******

Bill *******

OP

- I did and it said “invalid / account suspended”

1

Ron *******

Ron *******

Have you made an appointment and cancelled it?= 10 day suspension.

Have you made an appointment and not turned up at the Embassy?= 30 day suspension.

1

Tod *********

Tod *********

did you try the "lost password" thing?

0

Bill *******

Bill *******

OP

Thanks 🙏. Yes I did. I’m applying for the education visa this time

0

James ********

James ********

You had this problem a few months ago too:

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