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What should I do if my Vientiane appointment page account is invalid or suspended and I can't reset my password?

Vientiane visa appointments Visa issues Account suspension Password reset problems Immigration help Expat issues in Thailand

Aug 3, 2019

5 years ago

ORIGINAL POSTER

I’m unable to sign on to the Vientiane appointment page and also unable to reset my password.  It says my account is invalid or suspended.   I used the search feature on here last time I encountered this problem which led to the solution.  I’m unable to find it now.  How can I move forward?  I sent an email to their staff two days ago with no response.  Thank you

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TLDR : Answer Summary

The user is experiencing issues accessing their Vientiane appointment page due to an invalid or suspended account. They cannot reset their password and have not received a response from the staff after emailing them two days ago. Previous solutions were found through search, but the user is unable to locate them now.

James ********

Did you already get a visa from Vientiane this year?

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Bill *******

ORIGINAL POSTER

The issue was resolved today. My password was reset by staff and they gave me a new password. Thanks everyone

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Bill *******

ORIGINAL POSTER

Ron - I have not. The last appointment I made was several months ago and I attended it

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Bill *******

ORIGINAL POSTER

- I did and it said “invalid / account suspended”

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Ron *******

Have you made an appointment and cancelled it?= 10 day suspension.

Have you made an appointment and not turned up at the Embassy?= 30 day suspension.

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Tod *********

did you try the "lost password" thing?

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Bill *******

ORIGINAL POSTER

Thanks 🙏. Yes I did. I’m applying for the education visa this time

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Bill *******

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James ********

You had this problem a few months ago too:

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James ********

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