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Why did Bangkok Bank lock my account without notice?

Bangkok BankAccount SuspensionsVisa RequirementsExpat Banking IssuesKYC (Know Your Customer)Fraud PreventionIdentity Verification ProcessThai Immigration Rules
Aug 19, 2025
5 days ago
Eyal *******
ORIGINAL POSTER
I have Bangkok bank account and today i tried to use the account but I couldn't. It's not about the SIM card because my sim card registered with my account. But after I couldn't used the account I called the call center and they inform me the account locked and I should go the my branch. It's crazy! Just locked the account without any notice
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TLDR : Answer Summary
Many expats are experiencing account lockouts at Bangkok Bank due to enhanced identity verification measures, primarily impacting non-Thai residents. Though some customers received notifications about the need to verify their identity, others were caught off guard, leading to frustration. This process includes providing documents like passports, visas, and proof of current address, typically requiring a visit to the bank branch. Several comments indicate that this is part of a broader crackdown to prevent fraud and scams. The experience has prompted discussions about the impact on customers living abroad and the bank's communication practices.
Pelle Eriksson
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Luca G.
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Ernest ****************
I have a non-O retirement visa and my visa agent said to bring my passport, bank book and receipt for my latest Thai phone number bill to be able to unlock my account.
2 days ago
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Stefan *******
TIT
4 days ago
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Hans-Georg ******
The bank policy and these procedures are just unacceptable.
4 days ago
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Sungnam *****
은행가서 해결해 여기다 올려도 해결안된다
4 days ago
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Giraffe *********
Did what Bangkok Bank wanted with sim note from ais phone company back in early June at bank all good as they said account still lock went ATM with drew all monies

Open 2 new accounts at different bank no problems 😊
4 days ago
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Sandro-Sam *********
I think its a new Promotion they are running to piss off expats so they pack up and leave.
4 days ago
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Jon **********
Seem the government can just rob no. Thai when they feel like it
4 days ago
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Susanne *********
Does it happen with Pattaya branches only?
4 days ago
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Eyal *******
ORIGINAL POSTER
@Susanne ********
 omg, now I saw from the picture is the same branch where my account.
4 days ago
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Eyal *******
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Darren ********
4 days ago
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Alan *****
@Darren *******
 what happens if you can’t get there within the 30 days. If you don’t live in Thailand
4 days ago
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Darren ********
@Alan ****
 just present the required documents upon your return to Thailand
3 days ago
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Darren ********
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Luigi ***********
Because most of the Chinese scummers were BB clients. Furthermore, they sold out the opening of Savings Accounts to all sorts of people, using various agents as sponsors.

End of a dream !
4 days ago
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Steve ***********
Happens to me every time I go back to the states, only seconds to restore
4 days ago
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Andrew ********
This happens to alot of people
5 days ago
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Jim *********
Is it they have only frozen the bank account of tourist visa holders
5 days ago
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James *******
@Jim ********
 no it isn't.
5 days ago
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Jim *********
@James ******
 so what other visa groups are frozen.
4 days ago
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James *******
@Jim ********
 the ones where their registered phone numbers don't match the accounts. The bank has no idea i'm on a DTV now as they didn't care when I popped in to reactivate my account that I opened on an Ed visa 5 years ago.
4 days ago
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Jim *********
@James ******
 I matched my phone and account in a BB branch. But originally opened the account in Phuket. Contact Phuket BB and they said you have to go back to the original branch that opened the account . My problem is I'm back in Ireland and won't be back for a few months. Account frozen
4 days ago
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Jim *********
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John **********
Join the club, it’s happened to 1000s
5 days ago
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Braulio *********
@John *********
 Yep
5 days ago
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Braulio *********
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Alan *****
Do you live in Thailand
5 days ago
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John-Paul ******
They need facial recognition pics to be taken. I had the same issue. Was not my sim card or phone or passport... they needed to enter my picture. They took it at branch. But did make we come back the following day (AM). All worked right away though. Yes a pain in the backside... and rather silly really.
5 days ago
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Marty ******
Maybe they've spent everyone's money
5 days ago
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John **********
Better to be safe than sorry
5 days ago
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Willem **********
Let’s shine a different light on this matter. I’am having doubt upon this topic. I respectfully read all these Bank related questions. Nobody ever, never thought about :throwing false information into the arena? Like the YouTube influencers? Make’s you a kind of confused and opens doors for the Visa agent who are bringing in these messages? Food for thought. Get it properly done. Either by the Visa agent or directly at the Bank by transfer a sufficient sum of money. If the sufficient amout of dough isn’t available by application through the Visa agent; the Visa agent can arrange this. Obviously, this way is being an extra charge. Thanks
5 days ago
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Michael *******
@Willem *********
 i am in uk too! I dont go back until December. I sent them email. They did reply. Nothing i can do until i return. :-(. Unacceptable 😡
4 days ago
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Nick ************
Preventing access to your account with no notice is not acceptable. Some seem to have been given notice, I was not. As i am in the uk it is impossible to rectify the situation. I've had a self obtained non o for 3 years and my phone number for 7 years. My BB account was opened over 2 years ago. Everything is in my name. As soon as I get back to Thailand BB account will be closed for good. The worst case scenario is that if I am unable to return to Thailand then there is no way to access the money. A few days notice would have saved me endless issues. Biggest joke is they said someone else could take the documents to the bank for me. One of them is my passport and guess where that is?
5 days ago
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Nick ************
@Willem *********
 what are you talking about?
5 days ago
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Nick ************
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Steven *********
It's only been spoken about for the past 3-4 months
5 days ago
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Braulio *********
@Steven ********
 True
5 days ago
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Braulio *********
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Eyal *******
ORIGINAL POSTER
Update: I went to the branch. It's not about sim card or face recognition. They just made copy of my passport and visa and tell me I need to wait until Friday or Monday. Meanwhile the account locked. Hundreds of people was in the bank in same situation
5 days ago
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Kat ******
5 years with Bangkok Bank with a credit card too. They locked my mobile app because the "Bank account name and sim card name registration are different" which is really the same. Went to the branch and showed an electronic certificate from my mobile provider that I've been using my number for more than 13 years and together with my passport and bankbook. After 3 hours, was able to use my account
5 days ago
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Phil ********
Did you open the account on your own or use an agent?
5 days ago
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Angy ********
maybe they want face recognition mandatory for the app
5 days ago
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Phil *********
Same has happened to me again, it happened 2 months ago was in bank 3 hours had to show passport, passbook and rental agreement now I have to go through it all again, proper pisstake
5 days ago
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Michael **********
Join the club
5 days ago
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Matty ****
I'm so glad I use Chase Private and keep my money out of Thai Banks.

We keep the bare minimum required for business and we don't touch it....

I've seen so many friends in the past month have problems with multiple branches here.

.

Not to mention the homeless people sleeping outside of the ATMs, and ATMs that remain broken for weeks at a time.

The banking system here really needs to clean up their act.
5 days ago
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Trevor *******
I've had no problem with Bangkok other than that I did not respond quickly enough to facial recognition, and that prevented an increase in the daily limits.

A five minute branch visit (any branch) rectified this, and everything's now fine.
5 days ago
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Michael ********
Now they are asking proof of your visa
5 days ago
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Euan ********
Is a certificate of residence required to verify the account?

A few people received messages today giving 30 days to visit a branch and verify their account.

Looking forward to another day sat waiting for my number 🙄🙄
5 days ago
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Steve ******
Yep mine got blocked today I've got to go to the branch I opened the account in pattaya but I live in sakon nakhon 🙉🙉
5 days ago
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Barry *********
@Steve *****
 yep, mine today as well. Same opened in Pattaya and I now live in Nakhon ratchasima
5 days ago
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Steve ******
@Barry ********
 I've got 70 baht cash cant use my card cant transfer can't scan 🤣🤣🤣🤣
5 days ago
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Barry *********
@Steve *****
 🤣🤣 a little better 130 baht. Just hope my gf has enough money in her account 🤣
5 days ago
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Steve ******
@Barry ********
 my mother in law has got a bum bag full 🤣🤣
5 days ago
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Steve ******
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Bernd ***********
BB posted messages ,beginning this year, on the App and asked their customers to do the KYC ( know your customer ) check. As it is online only available to Thai citizens, Farangs have to contact the nearest BB branch.

I did it in April and in July again with my new passport.
5 days ago
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Max *************
@Bernd **********
 I never got a message saying that, and my account works perfectly well. Can you explain that?
5 days ago
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Frank **********
@Max ************
 I got the message several times over the course of about 2 months but kept ignoring it until about 3 weeks ago when they froze my account. 5555.
3 days ago
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Kevin ******
@Max ************
 mine works fine, too.

You might get that message when you go into your settings and click on , “Identify Verification.” That message may pop up.
5 days ago
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Max *************
@Kevin *****
 Yes,I know. But it's not what this is about.
5 days ago
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Kevin ******
@Max ************
 right, it’s about ppl discovering the bank has blocked access to their accounts
5 days ago
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Max *************
@Kevin *****
 Not for every customer,though. Get it?
5 days ago
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Kevin ******
@Max ************
 exactly, aren’t we lucky? Seems like you are having a bad day, Max.
5 days ago
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Max *************
@Kevin *****
 I'm never having a bad day and my accounts and bank apps works.
5 days ago
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Kevin ******
@Max ************
 mine too. 🍻
5 days ago
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Kevin ******
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Bernd ***********
@Max ************
 No,I can't explain why you haven't.

I got an SMS message, I'm using their message service.
5 days ago
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Max *************
@Bernd **********
 I just checked Personal Information (KYC) in the app and all my info is there. So, I guess I'm covered. 👍
5 days ago
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Max *************
@Bernd **********
 When did you open your account?
5 days ago
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Bernd ***********
@Max ************
 does it matter....?
5 days ago
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Max *************
@Bernd **********
 Yes,because this is not affecting older active accounts. Get it?
5 days ago
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Leon ********
@Max ************
 not true. My account since 2012. Got my messages since before end 2024. This is the bank trying to help prevent clients from being scammed and money laundered by crims. So its in your own interest. If you get scammed you will end up being one of the 1st to complain.
3 days ago
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Bernd ***********
@Max ************
7 years.

Maybe I'm "too young..."
5 days ago
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Max *************
@Bernd **********
 Thats not new imo. My account is older,and my app opens as it should. 👍
5 days ago
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Bernd ***********
@Max ************
My app was never blocked either. I just followed the recommendation out of caution to avoid any potential problems later. So, that's it, have a nice day.
5 days ago
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Bernd ***********
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Wannikea *********
No notice? This has been big news and daily talking point for 6 months.
5 days ago
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Glenn *****
@Wannikea ********
 It is not the responsibility of the client to follow facebook
5 days ago
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Frank **********
@Glenn ****
 they have also been sending messages on their app. That is how I was notified.
3 days ago
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Leon ********
@Glenn ****
 wasnt facebook. Was mailed to clients repeatedly since before end of 2024. Your account at end of the day. Suffer the consequences if you dont react.
3 days ago
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Wannikea *********
@Glenn ****
 news media. Situational awareness in a foreign country
5 days ago
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Sylvia ********
@Wannikea ********
 one friend in pattaya called me today, he's received an email and given 30 days to go verify his details
5 days ago
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Sylvia ********
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Ant ***********
Sadly it’s been happening for a few months

If you are in Thailand you need

To get a statement from your phone company which includes your address & passport number , take it into a BKK bank branch , they will take a photo of you and if you are on a current approved Visa it could / should be sorted 🤔
5 days ago
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Alan *********
@Ant **********
 I went yesterday to sort my account out, no one there had their photos taken
3 days ago
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Alan *********
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Leon ********
They do it because of the high incidence of fraud and scams lately.
5 days ago
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Max *************
@Leon *******
 Bangkok Bank is fed up with agents lending money short term,800k pops up in an account, then disappear after 2 months. I do believe this is the right thing to do, despite the inconvenience for some customers.
5 days ago
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Nick ************
@Max ************
 you are joking! The money is in your account for less than two hours not two months.
5 days ago
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Max *************
@Nick ***********
 It depends on agents and how they work.
5 days ago
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Nick ************
@Max ************
 no it doesn't. If they left the money in someone else's account for two months like
*****
0 baht then a lot of people would simply steal it. Do you resly think they are going to risk that happening?
5 days ago
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Nick ************
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Leon ********
@Max ************
 i also read recently regarding money laundering e.a. Cambodia and some chinese opening and closing accounts channelling illicit funds. Thats why Bkok bank has upped the ante.
5 days ago
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Max *************
@Leon *******
 Yes, you're correct. Some Chinese has done the same in Thailand at Bangkok Bank.
5 days ago
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Max *************
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Leon ********
@Max ************
 agents in cahoots with people who shouldnt retire in Thailand in the 1st place. But money talks. Fact is, immigration will ramp up requirements more and more as agents and clients cut more and more corners.
5 days ago
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Leon ********
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Nongnuch ********
it was reported in many groups: Bangkok Bank wants all these account holders to show up at their branch, and "re-verify" their identity. A passport is not enough - they also ask for another document on top, verifying your identity, like a driver's license or a national ID-card
5 days ago
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Nick ************
@Nongnuch *******
 not exactly convenient if you are 6500 miles away.
5 days ago
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Ekkehard *******
@Nongnuch *******
 I was last month at Bangkok Bank branch and "re-verified" my bank account together with my new AIS mobile number. Showing my passport as identity verification was enough in my case.
5 days ago
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Max *************
@Nongnuch *******
 I still think this is about relatively new accounts or for some reason not used on a regular basis.
5 days ago
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Nongnuch ********
I have an active account despite the Thai phone number not registered to my name
5 days ago
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Nongnuch ********
@Max ************
 yes, exactly that was reported in February and March - newer accounts are hit , not older accounts. I remember the limit was two years
5 days ago
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Max *************
@Nongnuch *******
 I know for sure the problems with non-corresponding phone numbers,were numbers from sometime in 2022. KBank had same problems.
5 days ago
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Nongnuch ********
@Max ************
 the problems even hit accounts which have corresponding phone numbers. Non-corresponding is just another reason of all of them
5 days ago
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Max *************
@Nongnuch *******
 Well, an old account and an old phone number seems to work. 😎
5 days ago
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Max *************
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Graham *******
Bangkok Bank has decided to lock thousands of non-thai accounts - I just been to bank and it will be Friday at earliest before card can be used - they take your visa and passport details plus copy your thai driving license
5 days ago
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Lynnette *******
@Graham ******
 I was asked for ID like driving licence, but don't have one. They accepted my bus pass 😆 lol.
5 days ago
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Max *************
@Lynnette ******
 I have a digital national ID. It worked for me once at my Bangkok Bank branch. I was really surprised.
5 days ago
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Lynnette *******
@Max ************
 I don't have one. So after much discussion I convinced the bank my bus pass with my photo was an ID.
5 days ago
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Lynnette *******
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Ken *******
@Graham ******
 Do they require a long-term visa?
5 days ago
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Lynnette *******
@Graham ******
 it's been in the FB news lately advising people to go and get account verified again at bank, especially if using apps.
5 days ago
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Sylvia ********
@Lynnette ******
 yes many times for last few months
5 days ago
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Max *************
@Lynnette ******
 Can you explain why my account is working perfectly well, including the app?
5 days ago
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Lynnette *******
@Max ************
 no idea. Why are you asking me to explain? I mentioned FB had 'news' stories about it a while ago that I'd read.
5 days ago
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Jay *******
@Lynnette ******
 that was verification of phone numbers, this seems to be visa related and is a new round of accounts being frozen. I verified my number 3 weeks ago, but was still on 90 day non O at the time. They took all my new visa and sim card information and said all good. My account froze yesterday.
4 days ago
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Lynnette *******
@Jay ******
 ok. Not sure if that's going to happen to us as both myself and my son have accounts with Bangkok bank. Though I don't use apps or online banking with mine.
4 days ago
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Max *************
@Lynnette ******
 There's only been one "story' in FB about Bangkok Bank (as far as I know), and it was about verifying phone numbers.
5 days ago
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Lynnette *******
@Max ************
 no idea what you saw. I've seen several mentions of it, but it's not "bank info" from me anyway, I just said I'd seen mention of it previously.
5 days ago
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Lynnette *******
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Max *************
@Graham ******
 Where have you heard this? My account, since many years, works just fine.Needing a copy of a drivers license is just nonsense.
5 days ago
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Ling *****
@Max ************
 mine the same. Opened it 20 + years ago. I had never been asked to update anything either. However on a recent branch interaction the lady did mention to have my phone verified just as a precaution. No drama, went to dtac and got a print out with my name and passport number on it.
5 days ago
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Kevin ******
@Ling ****
 that’s all I had to do, too.
5 days ago
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Kevin ******
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Nongnuch ********
@Max ************
 you just answered the question yourself. Your account is still up and active because you hold it since several years. You are not a valued customer, that's too far flung, you are an active customer since many years
5 days ago
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Max *************
@Nongnuch *******
 Of course I'm an active customer. Why would a long term resident not be active when it comes to a bank account? I have both savings accounts and a Fixed Deposit Account. Since years back.
5 days ago
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Nongnuch ********
@Max ************
 and that's why older accounts are not gonna get blocked
5 days ago
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Nongnuch ********
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Graham *******
@Max ************
 I was at the bank today along with many others!
5 days ago
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Max *************
@Graham ******
 Well, that must mean I'm a valued customer. 😂
5 days ago
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Erik *******
@Max ************
No. Your turn hasn’t come yet. Be patient: it surely will come. They don’t process all accounts at once but by groups.
5 days ago
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Max *************
@Erik ******
 It won't come,that I promise you. 😁
5 days ago
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Nick ************
@Max ************
 it is wiite likely to if you have not taken the necessary action already.
5 days ago
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Max *************
@Nick ***********
 What necessary action would that be? I haven't taken any action whatsoever and won't need to. If you're thinking about Personal Information (KYC), that's been taken care of by Customer service at my branch when I opened a new Fixed Deposit Account.
5 days ago
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Nick ************
@Max ************
 so you have taken the necessary action and verified your details. Stop arguing.
5 days ago
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Max *************
@Nick ***********
 I haven't taken any actions whatsoever or verified my details. Get it?
5 days ago
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Nick ************
@Max ************
 let me know when your account us suspended then. Get it? Because it is going to happen.
4 days ago
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Bruce ***********
My account transfer limit was reduced from 500k to 20k without even telling me apparently l need to go get a face scan. I've had the acc for 9 years
4 days ago
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Bruce ***********
@Nick ***********
 it won't be locked until it is
4 days ago
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Bruce ***********
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Andy *******
you and 5000 others
5 days ago
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Max *************
@Andy ******
 My account works just fine.
5 days ago
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Kim *********
@Max ************
 yeah and so does mine - but is that relevant to those who have problems? Not at all.
4 days ago
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Andy *******
@Max ************
 you must be #5001, me 5002
5 days ago
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Max *************
@Andy ******
 If I have to guess, if this story is accurate, it's about relatively new accounts. My account isn't.
5 days ago
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Andy *******
@Max ************
 people think that once they've reached the one year Visa they're safe but if the account was initially open on a tourist or a 90-day it's not a valid account ever, anymore
5 days ago
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Max *************
@Andy ******
 The 90 days Non-O is a valid visa.
5 days ago
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Andy *******
@Max ************
 I don't doubt you but if the bank doesn't see one year they freak out now with the new laws.
5 days ago
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Max *************
@Andy ******
 We're talking about Bangkok Bank, the largest bank in Thailand and in some provinces the bank with most foreign accounts, and there are no new laws.
5 days ago
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Andy *******
@Max ************
 oh really, you must live in an isolated village and have 3 friends, at the most, on Facebook. They're #1 right now in the bullseye.
5 days ago
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Max *************
@Andy ******
 I just live in Jomtien Beach, a 20 minutes walk from my branch. And again, there are no new laws. Don't confuse a law with a regulation/requirement.
5 days ago
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Max *************
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Max *************
It most likely got to do with your phone number (sim-card) and if it's registered in your name.
5 days ago
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Robin **********
@Max ************
 it happened to me after I verified everything with them.
5 days ago
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Eyal *******
ORIGINAL POSTER
@Max ************
 no. It's not about that
5 days ago
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Richard ***********
@Eyal ******
 not about phone #. I have had an account with Bangkok Bank for almost a year. Today they called me in and locked the account. They said it was because I originally opened the account with a tourist visa. ( have had a retirement visa for over 9 months), I am supposed to hear more in 3-5 working days, but uncool they originally asked me to open with tourist visa, and now my money is frozen.
5 days ago
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Robert **************
@Richard **********
 same thing for me. Since I’m out of the country they told me to send documentation of my retirement visa with receipts for the extension
4 days ago
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Robert **************
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Lynnette *******
@Eyal ******
 but it might be. And they want it re-verified.
5 days ago
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Max *************
@Eyal ******
 And you know that how??
5 days ago
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Eyal *******
ORIGINAL POSTER
@Max ************
 because my sim register with my bank account. Have hundreds people in the branch with same problem they just locked all.
5 days ago
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Max *************
@Eyal ******
 It's totally irrelevant if you used your phone number when you opened the account. When did you open your account and when did you get your sim-card?
5 days ago
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Max *************
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129 comments
4 days ago
What happens if I cannot present my documents to Bangkok Bank within the 30-day notification period?
65 comments
4 days ago
Why does Bangkok Bank keep asking me to visit my branch after I've updated my details?
26 comments
4 days ago
Why was my Bangkok Bank account locked due to my tourist visa (DTV)?
3 comments
5 days ago
What does the account blockage message from Bangkok Bank mean and how can I resolve it?
3 comments
5 days ago
How can I restore access to my Bangkok Bank account without a long-term visa?
23 comments
23 days ago
What should expats know about phone registration and banking rules in Thailand?
39 comments
25 days ago
How can I resolve my Bangkok Bank app access issue while I'm abroad?
53 comments
a month ago
What should I do if I'm locked out of my Thai bank account due to SIM card name mismatch?
26 comments
a month ago
What should I do if my Thai bank app gets locked due to verification issues?
54 comments
a month ago
What should I do if my banking app in Thailand gets suspended due to SIM and account name inconsistency?
74 comments
a month ago
What should I do if my bank account is suspended in Thailand due to a name mismatch?
34 comments
a month ago
Why are Bangkok Bank and AIS apps locking foreigners out of their accounts?
96 comments
2 months ago
Why is my Krungsri bank account suspended, and how can I regain access?
33 comments
2 months ago
Why is my account number missing in the Bangkok Bank app?
10 comments
2 months ago
Why is Bangkok Bank closing accounts of foreign customers on DTV or tourist visas?
122 comments
2 months ago
What issues are DTV visa holders facing with Bangkok Bank when making QR payments?
47 comments
2 months ago
How can I resolve my locked Bangkok Bank account after two weeks with no feedback?
59 comments
2 months ago
Why was my Bangkok Bank account frozen, and how can I unfreeze it as a DTV visa holder?
73 comments
3 months ago
What are the recent issues with bank accounts for expats in Thailand?
86 comments
3 months ago
What should I do after receiving a notification from Bangkok Bank?
68 comments
4 months ago
What are the challenges expats face with Bangkok Bank when changing phones or phone numbers?
85 comments
a year ago
What is the best cannabis dispensary in Bangkok?
7 comments
a month ago
Where can I find the best cannabis dispensary in Chon Buri?
9 comments
a month ago
What are the best dispensaries in Phuket?
21 comments
a month ago
What is the best cannabis dispensary in Surat Thani?
16 comments
a month ago
Where can I find the best weed in Chiang Mai?
8 comments
a month ago
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