Answered7 years ago

Why is my account suspended on the Vientiane website and how can I resolve this issue?

Vientiane website account suspension booking appointments password reset expat issues in Thailand

asked May 8, 2019

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I just tried to log on the the Vientiane website to book an appointment.  I created an account a couple months ago but have never booked an appointment.  It says my account has been suspended.  Has this happened to anyone else ?

Answer summary

Several users have reported issues with their accounts being suspended on the Vientiane website when trying to book an appointment. A common solution appears to be resetting the password, which has successfully resolved this issue for at least a couple of users.

12 repliesnewest first

Click comment and we will ask for your email, then OTP, then name.

Bill *******

For this curious, I did as

@Ro***

suggested. Reset my password and now I’m logged in 👍

7 years ago

Tod *********

(y) so that tactic seems to be the way around that problem :)

7 years ago

Rowan *********

Yes, i had the same issue. I reset my password which fixed the problem.

7 years ago

รูดิ ********

@Bill ******

just to confirm had the same issue. Password reset also fixed mine.

7 years ago

Rowan *********

@Bill ******

Just one other thing that i noticed, is that i was not able to copy and paste the passord to log in, i had to manually type in the password to be able to log into the system.

7 years ago

Bill *******

Thanks for your help

7 years ago

Robert *******

There are several report about this on this page. Just use the search option.

7 years ago

Bill *******

Thanks for you help

7 years ago

Amornrat **********

most likely no, because you already registered your passport. I look often into the system and sometimes I get that message too, I log on a few minutes later and it is fine. You can also request a new password.

7 years ago

Bill *******

Thank you. I wonder if I create a new account with a different email address if that would solve it

7 years ago

Amornrat **********

they have upgraded, redone and fine tuned that system, most likely during process they detected your account being idle and blocked it. Best send them a message, or you try to log on again in few minutes.

7 years ago

Bill *******

I did. I saw people mention being suspended but there was no follow up

7 years ago