Anonymous participant I understand. It’s most unfair. Not stated as required on official Thai government DTV website. The embassy didn’t contact you to request you to provide it. They rejected your application without telling you why. Even now we are only guessing that was their reason. You could try contacting them and asking why? After that, the only available option to you is to request a chargeback from your bank/credit card company. They will ask the embassy for an explanation. If they’re not satisfied (or the embassy fails to respond within 30 days) you should get your money back. Unfortunately, doing this could result in a ‘black mark’ upon any future application. It is therefore for you to decide whether you wish to go down this route.

@Henrik ****

You obviously didn’t even bother to look;

@Yuu **********

True. Some embassies state reason for rejection but others don’t. It is wrong that proof of income isn’t listed on the official DTV Thai government website. It is stated upon the unofficial individual embassy webpage. However, even there it doesn’t state the minimum income limit. Someone has previously posted that there isn’t a minimum? Agreed, a visa agent would know of this requirement and advise their client they must provide it.

Sounds like you didn’t provide previous 6 monthly payslips/proof of income?

Anonymous participant You are correct. The main information page doesn’t specify that you need to provide 6 months history of payslips/proof of income. However, that requirement does appear in the unofficial individual embassy webpage (one for each embassy) that I have posted. In that case it would be reasonable for the embassy to request you to supply it instead of rejecting your application. Unfortunately, this is what they do.

@Yuu **********

Problem is instead of requesting any missing/further information, embassies have simply rejected the application without stating their reason(s).

Rules are you must remain in the country of application until decision is made. Failure to comply risks a denied application and loss of fee.

@Oleksandr **********

At this point, all you can do is request your bank/credit card company to make a chargeback. They will ask the embassy for an explanation. If they aren’t satisfied with the embassy’s explanation or the embassy fails to respond within 30 days you will get your money back.

@Hussein ******

Poor to non-existent customer service by your description. I would request a chargeback by my bank/credit card company and go to a different country. Don’t want to risk any repetition.

@Oleksandr **********

Not acceptable. You have two options; make a personal visit to the embassy and ask to talk to the visa manager. Alternatively, ask your bank/credit card company to make a chargeback. They will ask the embassy for their explanation. If their explanation isn’t satisfactory or they fail to respond within 30 days you will get your money back.