Not acceptable. You have two options; make a personal visit to the embassy and ask to talk to the visa manager. Alternatively, ask your bank/credit card company to make a chargeback. They will ask the embassy for their explanation. If their explanation isn’t satisfactory or they fail to respond within 30 days you will get your money back.
You were given incorrect information. You followed their instructions and sent several emails but they failed to respond to any. You shouldn’t give up. You have a valid reason for complaint.
Anonymous participant 531 Not silly. Michael is warning others. Another embassy (or person processing) might reject a similar application without requesting a different photo. As we all know, they might (or might not) state their reason for rejection.
I understand. They gave you the wrong email address. Or, they gave you one that wasn’t being monitored. That has to be the subject of your complaint. You complied with their instructions but they didn’t respond. You should ask them to reopen your application or let you apply again, free of charge.