Anonymous participant What else did you do? Try to telephone but they didn’t answer? Have you asked your bank/credit card company to make a chargeback on your card? You have paid for goods/services that you didn’t receive and neither were you provided with an explanation.
Either you qualify or you don’t. If you don’t you’re entitled to know why. Processor may have omitted something or read it wrongly. If your course is deemed too short or appointments too few you should be told so that you can book extra. Minimum income limit should be stated. In countries that require residency in order to apply they don’t state what proof is required.
Two choices; Apply to Germany and find a way to prove residence or apply to a different country that doesn’t require proof of residence. Other people have also offered their help and advice.
Someone else already advised that application can be made from anywhere except Thailand. Why apply to Germany which, unlike other countries, requires proof of legal residence? Being a German citizen surely means the applicant possesses a National Identity Card? Assuming so, why not state temporarily lodging with parents, relatives or friends etc? Take a photo with a recognisable background, the applicant holding a newspaper with todays date?