Don’t understand why they would ask for a new application without first telling him the original had been cancelled? Despite whatever garbage they write in their ‘terms and conditions’ they have a duty of care to you as their customer. If you ask your bank/credit card company to perform a ‘chargeback’ they will ask Madrid for an explanation. If they aren’t satisfied or Madrid fail to respond within 30 days you will get your money back. Other applicants have had success doing this.

@Wannikea ********

100% top answer!

Anonymous participant 908 You are posting anonymously. You seriously believe that Thai immigration officials monitor social media for any derogatory comments and then flag people’s immigration records to inflict further punishment? Trolls post laughing emojis on my wife’s cancer treatment photos. That just tells me who/what they are. No way would I lock up my profile or hide behind a false/anonymous profile because I’m here to gain useful information and help others by stating my personal experiences (not opinions).

@Debbie *****

The original post is suspect IMHO. Reads like it’s written by an elderly (and almost certainly) male troll. Anonymous posters then use scaremongering tactics throughout. Others simply haven’t got a clue and state their opinions of how things should be. Blocking doesn’t work for anonymous posters unfortunately.

@Zou *******

If this happened to me I would post using my full and open Facebook profile. If it’s simply a statement of facts why go anonymous?

No money was lost (or even accepted). Has the hallmarks of an IT problem IMHO.

@Lynnette ******

Before I retired I tried to open a bank account in a different country. Whilst they were mega impressed that my driving licence was valid for over 50 years, it wasn’t acceptable due to not having a photo!

@Tony ****

My Amphur require 12 months residence and also to be married to a Thai to qualify for the yellow house book. That narrows it down even more!

@Luit ****************

Yes it is. You wouldn’t be happy to lose 14,000 baht due to a known error which they neither fix nor put a stopgap measure in place for when it happens.

@Candace ********

Staff must know this is happening yet it continues. They claim they can’t/aren’t permitted to amend an applicants details. This is a lack of common sense, customer service and bordering on dishonesty.