it's amazing, how one pays a fortune for insurance, but they always have petty requirements to be able to pay out. Way back, we had an insurance company whose logo was: We don't hassle, we pay" It's a complete lie, they all hassle!
In Chon Buri, it took me a week to do the registration in my name. The Wednesday I did the paperwork and the next Wednesday, I went to collect my number plate and license.
I'm speechless! I landed on 27 January and discovered that the one wheel of my suitcase was completely broken off. I reported it at the airport and received an email a couple of day later, with a reference number. Two weeks ago, I wasted my airtime to phone them and they promised me that the matter was elevated. Yesterday I phoned again and this time they had no record of the incident!? Best airline in the world my bloody arse! The most pathetic, definitely!