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customer service
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This page displays all the results for the customer service tag, sorted by the most recent activity. There are a total of 41 questions that have been tagged with customer service. Explore the questions to find discussions and information relevant to this topic.
With the challenges at B of B I decided to open a new account elsewhere. As much as I support battling fraud I don’t believe the bank’s approach is of sound mind or ….. I walked into Krungthai with my lease, passport and tm. 30 minutes later I have a new bank card and an account. What was even nicer was when I transferred funds from wise they arrived in 10 seconds. The other bank was anywhere from a day to days. Nothing is perfect in life and I have to deal with the 50k per day maximum tranfer until this updates. The bank was at a loss for why B of B is operating this way. My account is still locked and once I get to the bank in a few weeks I will happily close this and never use them again.
Just to share and rant. On 27 May 2025, i went to the Bangkok Bank branch where I opened my account to update my personal details, re-submit all the required documents/passport/Thai driver’s licence and re-signed the forms as before. Task completed.
On 16 July, Bangkok bank app got locked so I went to Central Rama9 to update my personal information with AIS then I went to the Bangkok Bank branch upstairs to update my personal details again with the AIS receipt for verification to unlock the app. Task completed. App was unlocked after 5pm same day.
Tonight I checked the Bangkok Bank app and saw this message to visit the branch where I opened my account within 30 days. AGAIN 🤦🏻♂️ I think Bangkok Bank doesn’t understand what is customer service and support. GOOD GRIEF 🙄
Among the health insurance brokers operating in Thailand, such as I-Brokers, Pacific Prime, etc.. Which one do you think is the largest and most reliable, with excellent after-sales service, able to support the customer in case of problems with the insurance?
Has anyone here worked remotely from Thailand (e.g. Bangkok) as a call center or customer service agent for a company based outside of Thailand for example, in Germany?
I'm especially interested in your experience with latency and call quality:
How was the latency or delay when using VoIP tools (e.g. Aircall, RingCentral, Zendesk)?
Did you use a VPN, and if so, did it affect performance?
Were there any noticeable issues when talking to clients or customers in Europe?
I'd really appreciate hearing about any technical setups, tools, or providers that worked well (or didn’t).
Hello I applied for the privilege bronze visa as thought was my only hope , however now o know I. Am get the DTV which is so much cheaper , Iv not paid the privilege yet so if they come back and say accepted can I cancel it x
PLEASE ONLY POST IF YOU HAVE PREVIOUS / CURRENT CLAIMS EXPERIENCE.
Would like to hear from members experiences with medical insurance companies. Who have you used that have good customer service and settled your claim without any fuss?
Not sure if we can mention the bad ones due to laws here in Thailand? I’m sure someone will clarify if that can be discussed.
Monday, I went to Pattaya immigration to get an extension, I was done in 30 minutes. I showed up at/about 9:00AM, nobody was in line. I had almost all of my correct paperwork, I needed a photo copy of my TM30, which they allowed me to go make a copy and come back to the same counter (by that time a few more people came so there was a little line). I got my queue number and waited about 5-10 minutes, I gave the IO my paperwork and about 5-10 minutes later they return my passport.
I am not sure what happened but Pattaya Immigration has changed quite a bit over the pass couple of years. Not only have they done building renovations but "customer service" seems to have been renovated. The last time I did an extension myself, I went to immigration 3 times/days and finally was told I would have to come back on the last day of my visa, I finally paid an agent and got the extension same-day. 3 days + 4000 baht for extension two years ago vs 30 minutes + 1900 for an extension today...
Well Done Pattaya Immigration - THANK YOU
Also noteworthy, I have a long questionable visa history and a new passport, not sure if the new passport helped or not.
I believe many members in this group use and advocate for Revolut?
This is a pretty good story of how security goes wrong. Certainly the victim could have done more to protect themselves but it sounds like Revolut did next to nothing to protect it's customers.
Most certainly any financial service provider should have some security with new accounts and the number of transactions/payments within a period of time.
They save you money because they reduce expenses... Security is apparently one of those expenses