⚠️ warning ⚠️

When booking with Qatar Airlines

Canceled the first part of my return flight

Bangkok - Doha

Changed the flight of the 2nd part of the flight Doha - Munich

I booked directly with the airline.

Sent me a mail (see below). I decided to ask for a refund received 55,04€ from Qatar airlines which is a fraction of what I paid.

I have sent e-mails (ignored) called the Helpdesk on 2 separate occasions and after spending a crazy amount of time on hold they could not explain why I received

so little but said it did seem unreasonable and they would look into it (it’s been well over 2 months).

I finally got an answer back from them via Facebook and they are refusing to give my full refund as promised in the e-mail below.

E-mail from Qatar Airways

Dear valued customer,

We are reaching out to inform you that unfortunately, your booking has been cancelled due to operational reasons and we apologise for any inconvenience caused.

You can benefit from our flexible rebooking policy and change your travel date or destination free of charge within the same booking class (fare difference may apply), or request a refund for the value of your ticket to the original form of payment with no penalties or refund fees*.

Anyone ever booked a ticket with Bravofly? They always come up in the Google Flight's searches as the cheapest to book with, but there's nothing but bad reviews on the internet about though (granted most are from 2014 though).