⚠️ warning ⚠️
When booking with Qatar Airlines
Canceled the first part of my return flight
Bangkok - Doha
Changed the flight of the 2nd part of the flight Doha - Munich
I booked directly with the airline.
Sent me a mail (see below). I decided to ask for a refund received 55,04€ from Qatar airlines which is a fraction of what I paid.
I have sent e-mails (ignored) called the Helpdesk on 2 separate occasions and after spending a crazy amount of time on hold they could not explain why I received
so little but said it did seem unreasonable and they would look into it (it’s been well over 2 months).
I finally got an answer back from them via Facebook and they are refusing to give my full refund as promised in the e-mail below.
E-mail from Qatar Airways
Dear valued customer,
We are reaching out to inform you that unfortunately, your booking has been cancelled due to operational reasons and we apologise for any inconvenience caused.
You can benefit from our flexible rebooking policy and change your travel date or destination free of charge within the same booking class (fare difference may apply), or request a refund for the value of your ticket to the original form of payment with no penalties or refund fees*.
TLDR : Answer Summary
A user expresses frustration after Qatar Airways canceled part of their return flight and issued a significantly low refund. Despite attempts to communicate with customer service, they received vague responses and no resolution. The discussion highlights others' similar experiences with airlines, urging alternatives such as social media outreach and regulatory complaints for better chances of compensation. Multiple comments reflect on airline policies and customer dissatisfaction, emphasizing the need for accountability and transparency in flight cancellations and refunds.
