If it's a U.S. Passport then it says Authority: United States Department of State

That should be correct. Authority is the same as place of issuance / issuing authority.

Where did you apply?

It is a holiday

It's a holiday

They are on Holiday bc of Songkran. The 7th was a holiday too. If you haven't heard yet, you won't get a reply until after the holiday.

First report in person. Then, if you can get it to work online, do it that way. I have yet to successfully submit through the online portal though and have no idea why. However, going in person usually takes about 5 minutes tops, so it's nbd.

Where are you applying? Using a foreign bank or Thai bank?

Monday was a holiday and today is Thursday. Chill. Songkran is this weekend, so if you don't get it by tomorrow, you'll prob be waiting a while longer.

sometimes the security check on the card can cause an issue. But some shops allow cash on delivery. Or, in the meantime, see if a friend can help you and give the payment to them.

Also, if you haven't already, check with your card to make sure they didn't reject the attempt to connect it to the app. They might have auto flagged it as fraud or something.

Interesting. Typically on forms I put U.S. Department of State because I thought that's what they want, and so far no problems with other types of forms. So I'm curious what the difference is here. Your passport is another country so not sure what is on it. But, does that mean I need to write just "United States"? If so I'm taking note for later.

It's more than ridiculous that they don't explain and let you fix it instead of just taking your money.