Some people include a picture of themselves in their location along with any other document evidence they might have, such as a bill or a hotel reservation if you're there visiting.
I'm aware. My only point is that they aren't usually this meticulous and harsh about it. So she was unlucky to get an officer who is much more serious for whatever his reasons. You're arguing points that I'm not even refuting.
SOP involves being pulled aside and questioned a bit yes, but this sounds overboard. Most people don't get asked to show all of the same paperwork and get treated like they've done something wrong when they haven't. They also don't usuallly need to show extra docs beyond what was already applied with. It's overkill.