you are not paying attention. My Phone number in BBL records are wrong. If they matched there would not be an issue except for the requirement for a photo.
i don't, phone but it was factory reset. Trade in. That would still not explain how my phone number had a wrong on their records. The number in their records is unknown to me. Possible it was a traveler's sim when I first got to Thailand and only used for 2 days.
i explained. My Phone numerber did not match so I could not setup the app on my new phone. I had to go to the bank and have a picture taken (new) the my phone number didn't match. Could not change the number because my signature didn't match. Signature was only needed to change my number.