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What can I do for photo verification on the BBL mobile app if I have poor eyesight?

BBL mobile app photo verification bank assistance vision impairment contacts for vision correction user experience app issues

Aug 9, 2024

3 months ago

ORIGINAL POSTER

Follow up on my post about the new procedures for signing up for the BBL mobile app. 

I have very poor eyesight. When I am asked to do the photo verification I am told to remove my glasses. During the photo verification I will get a green ring but it goes away. I cannot see what it is asking me so I don't see the error 

Is there any suggestions.

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TLDR : Answer Summary

The user is experiencing difficulties with the photo verification process for the BBL mobile app due to poor eyesight. Several suggestions from the community include visiting the bank for in-person assistance, having someone help during the verification process, and considering alternative vision correction methods like contact lenses. Additional comments indicate limitations in app features, such as the inability to take screenshots.

Bill **********

Have someone there helping you with it.

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Phil ********

Take a screenshot then read it.

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Glenn *****

ORIGINAL POSTER

cannot take any screenshots of banking apps. Not allowed.

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Glenn *****

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Terary **********

Go to the bank and ask them to assist you.

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Glenn *****

ORIGINAL POSTER

@Terary *********

they eventually did

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Glenn *****

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Yhadnapa ***************

why don’t you just buy clear contact lens?

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Glenn *****

ORIGINAL POSTER

@Yhadnapa **************

won't work for my condition

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Glenn *****

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Shane ******

Just go to the bank, they will sort it.

Mine wouldn't register because it couldn't see my jawline from Having a beard. They had me sorted in less than 5 mins.

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Glenn *****

ORIGINAL POSTER

fixed but not counting, it took at least a half hour. I have no idea what she was doing.

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Shane ******

hahaha, all they did with me is take a picture. I'm not with the over complicated typical farang banks though. I use krungthai and krungsri.

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Declan **********

I'm with Krungthai, wanting another account at a different bank, how's krungsri?

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Shane ******

@Declan *********

I've had zero problems with them. I use this bank for all bill payments, and immigration.

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Shane ******

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Glenn *****

ORIGINAL POSTER

thanks on my way soon

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Glenn *****

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Steve *******

It asks you to smile without showing teeth.

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Glenn *****

ORIGINAL POSTER

it looks like something about looking to the side ( no idea how long) and something about blinking or shutting my eyes

Very difficult to keep it in the green.

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Steve *******

mine only asked for the smile.

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Steve *******

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