BBL Rant
I have the same passport and phone number for two years. I got a new phone and had to log onto my Bangkok Bank mobile banking. Should.be easy, not.
1 login with my passport number
and my birth date. Failed multiple
tries with an error saying the data
does not match.
2. I go to Central on Saturday. A bank
official pulls me aside. He tries
many things to check my data
and finds nothing. Too many errors
says to try again at 01:06 Sunday.
The man asks me to take pictures
of the errors (screenshot are
blocked)
3. I return to the bank on Sunday. The
man says easy fix but I miss my que
number and have to wait again.
turns out new rule that I have to
have a picture taken. Ok. I try again
but fail because I am required
to turn off wifi. Ok but fail again
because my phone number is
wrong but same number for 2
years!
Ok so I have to do a 6 page
document and wait a week to
change my number. However
my signature does match even
after many tries. Looks like a
good match to me.
4. I have to go to my home bank
to fix my signature. Not near to
me but no choice.
TLDR : Answer Summary
An expat shares their frustrating experience with Bangkok Bank after changing their phone and encountering issues with mobile banking access linked to their phone number and other identification that didn’t match the bank’s records. The difficulties included needing their signature verified, limitations due to new security procedures, and a lengthy process to update their phone number. Others in the comments echo similar frustrations, offering tips, sharing their own experiences, and questioning the bank's customer service and regulatory practices.
