@Paul *******

Thanks for your information. Last time I looked it could only be changed by a personal visit to branch. It appears (at least for me) that I can change it via my mobile app too. ‘Personal Information’ (KYC) is also interesting. It shows both registration and mailing address. My registration address is that of my Visa Agent who opened my account. My mailing address is an address I left seven years ago. Must have forgotten to update!

Anonymous participant 667 Or nonexistent?

@Aye ******************

Great, easy and comfortable solution. Not outrageously expensive either. Thanks for your information!

@Steph ****

They don’t want to talk to you. Or anyone else. Unable to justify their actions. If they were a business they would go out of business. There is something you could do. Ask your bank/credit card company for a chargeback. They will contact Thai Embassy in Munich and ask for an explanation. If no response within 30 days you should get your money back. However, there is the possibility that doing so may count against you if/when reapplying.

Sounds like incompetent staff.

@เดแคลน **********

Either they’re operating a quota system or the staff are incompetent (probably both).

@เดแคลน **********

The resubmission contained exactly the same details?

@Bruce *********

We shall never know. Her sister got turned down for Australia and Netherlands (Schengen). However, when the Schengen Visa was resubmitted (with exactly the same details) it was granted. Government departments sure are arrogant as well as incompetent.

@Jack **********

Same here. Her Aunt has lived for decades in USA. She owns and runs a Thai restaurant in Texas. Application refused. She only tried once. Never again!

There seems to be a spate of ‘hard to believe’ posts (all Anonymous) recently.