First time can do online not true you have to do by person! I just did and worked. Of course if office rejects online reporting you have to do by person!
please I ask again write here this rule what are you talking about! You just say nothing I know you run a visa agency and skimming off money from people for something what they can do without you for free thats ok but you don't have a straight answer where is that rule written?
no have this rule only rule you can't be in Thailand during the application and if they ask you for interview you have to show up. so please don't mislead people with wrong information!