I took a clear picture of just the picture/information page with least amount of reflections from the security marks and worked just fine …Vancouver Canada mine took two working days…the declaration form has to be signed with pen and sent through scan or picture..not a DocuSign kinda app
Check your spam or junk folder…they needed a proper declaration from me signed in pen not from a DocuSign etc…It was in my spam folder..application through e visa
When I logged into Thai e visa site it did show an icon showing needed more info..look there too…mine took 2 work days for TR visa out of Vancouver,Can