Why is the approval for my Thailand Test & Go application taking so long?

Weird, mine took 3 hours. Hope it come through soon mate.

What happens if they take more than 7 days and it comes to be travel day ??

You need gmail

Assuming you used gmail??

My daughter had it in 3 hours

Mine took over a week.

Just in case you need their Email

Thailand Pass Documents Guide

Updated February 27 with the latest ‘Test & Go’ requirements

The new Thailand pass requirements can very confusing and complicated. We have put together this guide to help you. We highly recommend taking a few minutes to read through it before submitting your documents to us. We have processed over a 1000 Thailand Passes and in our experience around 60-70% of people initially get some of these wrong, which results in delays.

The documents you will need for Thailand Pass are

* Your flight reservation

* Passport and visa (if visa is required)

* Vaccination certificate

* Insurance with minimum coverage of at least 50,000 USD

* Paid AQ / SHA Extra+ hotel reservation confirmation for Day 1 including a PCR test and airport pick up.

SHA Extra Plus hotel documents

Let’s start with the most confusing documents first. Under the new Test & Go requirements you must book and pay for 1 night of hotel on arrival. However you can’t simply book a hotel room – you must book a Quarantine hotel package which includes a PCR test and airport pick up on Day 1. SHA++ hotel means the hotel has a partnership with a hospital and your tests will take place either at the hotel or at their partner hospital.

In Bangkok, Pattaya, Chiang Mai, Koh Samui and most cities your PCR tests will be part of the hotel package – you don’t need to book them separately. ONLY if you are arriving in Phuket the PCR test need to be booked separately on this government website

Our suggestions for booking correct hotels.

* DO NOT book hotels on 3rd party booking sites like hotels.com, booking.com etc. you may end up booking just a hotel room (without PCR tests) and this will NOT be allowed.

* You can find a SHA++ hotel you like, then if you want to make sure it’s on the approved list, you can search for it here (change language to English in top right corner)

* Contact the hotels directly to make bookings. Many hotels have the option to book these packages right on their websites with instant confirmation, or you may need to contact them.

* Once you confirm and pay for your reservation, hotels will issue you with correct vouchers which we can use to apply for your Thailand Pass.

* Make sure your hotels are fully pre-paid and non refundable. DO NOT book some flexible, refundable hotel. The idea with this system is to make sure people don’t book, then cancel their hotels once Thai pass is received. Government & hotel will reject your application if your hotel booking has a free cancellation.

Check your junk or spam folder.

I applied at the same time as my Thai wife I got mine in 20 minutes she is still waiting seven days in Call Centre is useless and the email for emergency contact is unanswered

Assuming you mean the ThailandPass with the option for test and go. Various posts are saying they’ve had delayed responses. Some 9 days plus. There doesn’t appear to be any rhyme or reason for the delay. Some are getting their confirmation back within hours. Who can say why? Recently a lot of the issues seem to be with the hotel you booked not confirming that you’ve paid. They need to do that within 30 hours of application. Perhaps you can email them and check they have done so.

Did you take pcr or just apply for a test... if just apply to have a test there is a huge back log... loads of people are in the same position... just be patient