I have a new phone and wanting to use the Bangkok Bank Mobile App like I did on my old phone but in order to do so, they require I go to my branch and present my passport and have a facial scan. If I do this, is it going to trigger a red flag and will they then cancel my accounts? I have had the accounts for 13 years and so far, no issues yet. Yes, I now have DTV soft medical.

Bought a new phone and when I try to sigin in to Thai banking app, it says i need to go to branch to verify. (Opened my account in 2022 on tourist visa)

Now I'm on a DTV, and my passport also got renewed. (Have both old and new passport)

Do I take the risk and visit a branch? Has anyone went through something similar after purchasing a new phone?

I can still sign on my old phone... at least i can use it to trasfer money and use ATM when needed... wont be carrying around the old phone just to QR pay...

How do you guys verify Truemoney account for advanced access because basic only offers monthly limit of 5K Baht. I uploaded my Pakistani National ID but rejected.

Hello,

I just want to update you regarding the bank issue.

I flew in today and went directly to my bank SCB, they informed me that they just have to verify my phone number, and they did not ask about any Visa.

Luckily, I can still use my bank account!

I have a non visa question

Ok so I just deposited a bit of money in my Bank of Bangkok account only to find out it's been frozen. They are asking for a swift verification from my bank in America or embassy... I have not a clue what that is or what to do. Don't even understand why they need anything from my American bank. Any help would be appreciated...thanks

Hello, those of you who had to go to Bangkok Bank to verify your accounts, how long did it take for your account to work again? It's been a week since I went to the bank and my account is still blocked.

Hello everyone, yesterday I got a notification from Bangkok Bank so that I have to visit the Branch within 30 days where I opened my account. My account is locked and I can't do any payments or transfers .

The problem is I am not in that city anymore. I went to a Bangkok Bank branch where I am staying now and they said there is no way and I should go there.

I don't want to comment on the stupidity of this rule but I want to ask you all if you had this issue and what did you do? Is there a way to avoid going to the city where my branch is?

Thank you in advance for your advices. 🙏😊

Hi all

I have come back to the UK for a few months but still use my Thai bank account to pay bills.

I hear that there is a new check that your bank account and phone connected to the account matches to the same ID. Bank account in my name and passport but phone was originally set up by my GF ID and have never changed it.

Is there an impact on using the bank app with my phone in another’s name?

Can’t change it until I return

This is a anything else question.

I have internet banking with SCB on my phone.

Now I got a new phone and got all the apps installed that I need. When opening the SCB App it wants me to switch from wi-fi to mobile data to verify my phone number.

And here is my problem.

I'm not in Thailand at the moment.

If I put my ais SIM in my phone, switch to 📲 data outside Thailand, would I be able to register into the app or would it just block my account?

On the old phone I can use internet banking outside Thailand without any issues.

Any suggestions?

Thanks