Multiple accounts with Bangkok Bank

I have BB accounts both in Chiangmai and Pattaya.

On Saturday morning, I received a phone call from a lady at the Pattaya branch, asking me to come in on Monday and show my one year lease.

I don’t have a lease as I’m currently traveling and staying at hotels.

So on Tuesday morning I find both my accounts frozen.

I didn’t think that one branch could freeze an account at another branch.

Anyone has been in this situation?

What happens if I open a new BB account where I am currently staying, could they unfreeze my accounts?

Anyone here with a DTV visa having issues with Bangkok Bank? I'm currently outside Thailand and can't make QR payments

Update: I just got off the phone with the bank and they've frozen my account

Went to Bangkok Bank, Koh Chang, this afternoon. Tried withdrawal but ATM said no. Went in Bank and they said account frozen . Had to go back with 5 year DTV visa, passport and the two year lease agreement we just signed on a house. Luckily they were happy with this and un-froze account.