thanks for your response. Every time I select it just jumps back with the error message. She has 3 other open incomplete applications so I’ll go in and delete them and see how I get on.
all done however the confirmation email hasn’t come through with the appointment. I’ve taken a screen shot so at least I have this as confirmation for now. I’ve emailed the Laos embassy and they got back to me straight away saying if it hasn’t come through by tomorrow they will manually send it. Thank you for your advice above 🙏🏻
Followed the earlier post from Federico and clicked forgot passport and it worked, managed to bypass the system of not getting an original email to a hotmail account.
Just seen this on the Loas website after making the application. Tried to redo it using a new iCloud account and it won’t go through as the passport number is now in the system. Up a creek without a paddle!