Try contacting the call center, they may not know much about visa issues. If you're not successful, you could try visiting the bank and explaining your situation, including the new iPhone. Sometimes they can be helpful.

Very normal in Thailand

@Will ***********

wow you are so smart

Was treated well in Malaysia the queue was super long but was given the first world class service

All over the world a postgraduate diploma hold the same value in China mine was recognized, but don't know in Thailand but consult them first

Sorry to take over your comment, but my school in Thailand is putting together the paperwork I need to apply for a visa. I have a three-year university diploma as well as a postgraduate diploma (level 8, just above a degree), but I'm not sure if they will accept it since many people say you need a degree and I'm in the middle of my Masters in philosophy, which is due to end next year. I have saqa verification in addition to having studied in South Africa and being a South African, so I'm unsure if this is the right course of action.