Be aware that the latest advice for a UK passport is a 15 week wait. If her extension of stay ends before that she may have no other choice but to return home.
Can vary, I've had things arrive within a week and like you I've just received a small parcel that has taken just under a month. I know there has been a few postal strikes in the UK so maybe that's created a backlog.
No, I've never booked a appointment or made an account before. I made this account last night. I emailed them and they said they have now activated the account but I'm still getting the same error. I will email them again and I'll try a computer to see if my phones the problem. Thank You.
yes, thank you for that. Hopefully someone's experienced it before, if they haven't then it must be an issue at my end and I'll have to try via a computer.