Answered4 years ago

What should I do if I can't log in to book an appointment for my Non O visa at the Thai Embassy in Vientiane?

Non O visa Thai Embassy Vientiane Visa appointment issues Online booking Account activation

asked Mar 23, 2023

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Hi, I'm planning to travel to the Thai Consuler/Embassy in Vientiane to do my Non O visa. You have to make an account online to book an appointment through there website. When I try to log in I get a message to say my account doesn't exist or is suspended. (it's a new account) I emailed them and they said my account is now activated but I am still receiving the same message when I log in, so i am unable to book anything.

I just want to ask if anybody else had this issue and if so how did you overcome it ?

Answer summary

The user is experiencing difficulties logging in to their newly created account on the Thai Embassy's website in Vientiane to book an appointment for a Non O visa. Despite receiving confirmation that their account is activated, they continue to encounter error messages. Other users suggest troubleshooting methods such as trying different browsers, logging out and back in, and clearing the browser cache.

13 repliesnewest first

Click comment and we will ask for your email, then OTP, then name.

Tod *********

Definitely on your side as I logged right in with firefox

4 years ago

Tod *********

and on my mobile too

4 years ago

Adam **********

@Tod ********

strange because I get that, I haven't tried Firefox though.

4 years ago

Adam **********

@Tod ********

No, I've never booked a appointment or made an account before. I made this account last night. I emailed them and they said they have now activated the account but I'm still getting the same error. I will email them again and I'll try a computer to see if my phones the problem. Thank You.

4 years ago

Tod *********

@Adam *********

you didn't book an appointment earlier and miss it did you? If you did you're suspended for 30 days ;/

4 years ago

Adam **********

@Tod ********

Thank you ill use Firefox via a computer then 🙏

4 years ago

John **********

Try clearing the cache in your browser

4 years ago

Adam **********

@John *********

I will try that, thanks

4 years ago

James ********

Have you logged out of your device and logged back in?

Have you tried using another browser?

4 years ago

Adam **********

@James *******

I have a Samsung phone so I've tried chrome and the default browser both give the same message to suggest it's an issue on there end.

4 years ago

James ********

@Adam *********

I am not expert on your issue. Possibly others will have a solution for you. That's WHY I allowed this post on the forum.

4 years ago

James ********

@Adam *********

that may be your solution. Try accessing it from your computer.

4 years ago

Adam **********

@James *******

yes, thank you for that. Hopefully someone's experienced it before, if they haven't then it must be an issue at my end and I'll have to try via a computer.

4 years ago