However, they are vastly outnumbered by the silent customers who have no problems at all.
WISE now has in excess of 15 million customers, roughly growing at 20% a year. It's inevitable that some transfers will have issues.
SWIFT transfers are more difficult to set up and track.
WISE is easy and the tracking is provided automatically with an estimated time to arrive.
If a SWIFT transfer goes astray, you are left dealing with the banks directly. WISE takes care of all that hassle.
You can also thank WISE and similar companies for breaking the banking monopoly and bringing down transaction prices and narrowing exchange rate spreads.
With WISE you can also send directly to various wallets such as in the Philippines, Indonesia and Malaysia, an extremely useful feature.