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kyc know your customer regulations

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This page displays all the results for the KYC (Know Your Customer) Regulations tag, sorted by the most recent activity. There are a total of 1 questions that have been tagged with KYC (Know Your Customer) Regulations. Explore the questions to find discussions and information relevant to this topic.
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Why does Bangkok Bank keep asking me to visit my branch after I've updated my details?
Aug 19, 2025
4 days ago
Chris *****
ORIGINAL POSTER
Just to share and rant. On 27 May 2025, i went to the Bangkok Bank branch where I opened my account to update my personal details, re-submit all the required documents/passport/Thai driver’s licence and re-signed the forms as before. Task completed.

On 16 July, Bangkok bank app got locked so I went to Central Rama9 to update my personal information with AIS then I went to the Bangkok Bank branch upstairs to update my personal details again with the AIS receipt for verification to unlock the app. Task completed. App was unlocked after 5pm same day.

Tonight I checked the Bangkok Bank app and saw this message to visit the branch where I opened my account within 30 days. AGAIN 🤦🏻‍♂️ I think Bangkok Bank doesn’t understand what is customer service and support. GOOD GRIEF 🙄
Banking IssuesBangkok BankCustomer ServiceAccount ManagementVisa and Immigration in ThailandExpat ExperiencesKYC (Know Your Customer) Regulations
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