ok. Gone back and had a look. The only email I see is the one where it says the visa was rejected. I can see where it is approved in the portal. The latest messages I see above appear to be in Line, not email. Unless I'm missing something it looks to me like an issue with the portal which provided bad information which they then corrected. The email they received correctly showed the status as rejected. Sometimes things go wrong with online platforms as appears to be the case here which is why I was keen to see the email which correctly clarifies the position. Confusing yes, crazy no, just a platform error which can happen sometimes unfortunately
The issue won't be the DTV, much more likely to be the fact you used an agent. If you have a valid thai sim in your name go to the bank with a residence certificate and your passport and verify your account
it doesn't matter where he is. Thai consulates treat visa applications in the same way they always have. Think of it as if you physically had to hand over your passport
Normally you get an email with the result of your application. What does that email show? Could it be they were just correcting the text on the portal?