Damn. They have closed Hull, maybe Cardiff too. Have a Google.

Have you tried contacting a Royal Thai consulate in UK for advice? Address: Royal Thai Honorary Consulate, Cardiff

71 Rhydypenau Road

Cyncoed Cardiff CF23 6PZ

Tel: +44 (0) 2920 6

Mobile +44 (0) 7966 9

Email:

Royal Thai Honorary Consulate, Hull

Address: Royal Thai Consulate, Hull

Sands Lane, Elloughton Brough HU15 1JH

Tel: +44 (0) 7983 1

Email: This used to be quite the workaround - maybe Hull but also maybe the old Birmingham address. Whatever you are likely to get a more caring, more constructive approach than from the London Embassy. BTW isn't it the case that the London Embassy can now only be visited by appointment???

@Eamonn ********

Me too on attempted independence. But things seem to actually push in the opposite direction in that however much you develop knowledge of the system it gets tinkered with in the name of improvement, but actually making it worse. Trying to get TM30 and TM47 to align these days!!!!! Something as simple as that if computer systems and their developers were up to snuff.

I think the thing to really understand - which foreigners seem not to "get" - is that every Immigration Office is different in its approach and requirements. Unfortunately writers add to the confusion in making answers seem universalistic within Thailand - and they might even believe that to be true. It's no wonder applicants feel confused and alienated from the system. It's because there's no system.

@Christopher ************

Thanks Christopher,but what is needed is precise information on excess baggage. Fine this gets you the per Kg rate. It does not get you an actual cost to include the 5Kg bulking bands, whatever they are. The answer is simple. Thai have lost the business. And may people always simply vote with their feet.

@Bent ************

Tell me. I've effectively given up. Their loss.

Thanks for that. I think the key to this could be general performance, but that the specific is the deletion of the contact@ Could be the precursor to what has happened as the process elsewhere = customer service representatives made en masse redundant, chat bot introduced and fairly high levels of failure of that accepted. The cheap route to that is of course simply not answering, be that e-mail or calls.

Thanks so much,

@Nick ***********

Needs to be in writing. And they'll probably do the usual what's your booking number thing? The whole point is that it is a pre-booking enquiry.

Does this really have anything to do with English? It is a very straightforward administrative process with very little need to speak any language. The issue is most likely simple supporting documentation by way of visa and residence. I am seeing no absolute clarity here on those. Everyone is just casting around in a mirk without such basic information.