Answered3 years ago

How can I effectively contact Thai International Airlines for information on excess baggage?

Thai International Airlines customer service excess baggage visa travel advice expat tips

Mark *********

asked Jan 30, 2024

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Very much anything else. Has anybody successfully contacted Thai International Airlines by e-mail? I tried contact@ which they advertise as the one. It has been deleted. Next customer@ which sounds fine but proves to be to the customer complaints unit. I want detail information, not available online about excess baggage. Thai are actually quite good on this, in fact offering pre-purchase and that even online. Loads of facts and figures. But then there's 5kg bulking-up............................. So far, so much for my making a booking. Another airline that effectively excludes pre-booking informational requests? And certainly by e-mail? Don't even start me on another major airline's chat feature! If ICT say this will cover 85% of queries, the other way of putting it is that 15% of queries go unanswered!

Answer summary

The user shares their frustration trying to contact Thai International Airlines via email for detailed information on excess baggage, only to find outdated or unhelpful contact options. They mention their experience with various contact methods, including unsuccessful attempts and recommendations from other users, while also noting overall dissatisfaction with the airline's customer service. Some suggestions include trying phone contact or specific email addresses. However, experiences seem to indicate a general decline in customer service responsiveness. The need for clear information regarding excess baggage costs, especially concerning specific weight allowances, is a critical point raised in the discussion.

13 repliesnewest first

Click comment and we will ask for your email, then OTP, then name.

Christopher *************

thaiairways.com/en_TH/plan/travel_information/baggage.page

3 years ago

Mark *********

@Christopher ************

Thanks Christopher,but what is needed is precise information on excess baggage. Fine this gets you the per Kg rate. It does not get you an actual cost to include the 5Kg bulking bands, whatever they are. The answer is simple. Thai have lost the business. And may people always simply vote with their feet.

3 years ago

Bent *************

Customer service at Thai Airways is not existing!

3 years ago

Mark *********

@Bent ************

Tell me. I've effectively given up. Their loss.

3 years ago

JC ***************************

I have tried to contact TG on multiple times re status match their customer service their Royal Orchid membership office their reservations and no one has ever bothered to reply don't know if it is because I wrote to them in English but I resent them all the same enquiry with a Thai translation side by side and still nothing, they have no idea of customer service

3 years ago

Mark *********

Thanks for that. I think the key to this could be general performance, but that the specific is the deletion of the contact@ Could be the precursor to what has happened as the process elsewhere = customer service representatives made en masse redundant, chat bot introduced and fairly high levels of failure of that accepted. The cheap route to that is of course simply not answering, be that e-mail or calls.

3 years ago

JC ***************************

@Mark ********

too true

3 years ago

Nick ************

Try

TCC Service •

******************************

Used it some time ago so might not be current.

3 years ago

Nick ************

Let me know if it works for you.

3 years ago

Mark *********

Thanks so much,

@Nick ***********

3 years ago

Roberto *********

How about picking up the phone and calling them?

3 years ago

Mark *********

Needs to be in writing. And they'll probably do the usual what's your booking number thing? The whole point is that it is a pre-booking enquiry.

3 years ago

Stevan ***********

Last week I was in touch with Thai air in London

Very very helpful

Something they did for me that the agents

LAST MINUTE. Com did not want or willing to help out

3 years ago