Thanks for that. I think the key to this could be general performance, but that the specific is the deletion of the contact@ Could be the precursor to what has happened as the process elsewhere = customer service representatives made en masse redundant, chat bot introduced and fairly high levels of failure of that accepted. The cheap route to that is of course simply not answering, be that e-mail or calls.

Thanks so much,

@Nick ***********

Needs to be in writing. And they'll probably do the usual what's your booking number thing? The whole point is that it is a pre-booking enquiry.

Does this really have anything to do with English? It is a very straightforward administrative process with very little need to speak any language. The issue is most likely simple supporting documentation by way of visa and residence. I am seeing no absolute clarity here on those. Everyone is just casting around in a mirk without such basic information.

@Ally ***********

message sent against all warnings that we're not friends. We'll see - Facebook seems to have been coing with that a bit better recently.

Thanks so much

@Ally ***********

will do today.

@Ally ***********

Have I got this right that we can right this mess by using a relative's UK address and substantiating that by driving licence connected to the same address. So in other words the only thing people do wrong is arranging with friends re address, driving licence, etc, etc, etc. From that point our only issue becomes UK telephone number - which I must admit seems harder to crack than I thought, especially as messaging on movements on bank accounts occur so much these days. Have you any comments on that? In fact any comments would much appreciated. I'd be happy to private message if you'd be happy with that, my financial position possibly being slightly unusual.

@Daniel ********************

Likewise Thai driving licence if poster has one.

All that said there is another point to make and not to do with travel costs. It is a bureaucratic point. Who do I know who has known me x years? Not many and those I do know are Thai and Thais are banned from counter-signing. It can all be quite difficult to sort. Presumably the agencies have someone who counter-signs, isn't Thai, looks non-Thai in the picture evidence and is willing to vouch for having (cough!) known you x years.

@Henry ********

Absolutely and to the point where I didn't remotely understand what using an agent could be about or rather I'm being loose with my words as VFS are the Official Agents of His Majesty's Passport Office in Thailand. They are probably still quoting 11 weeks, but as early as last May I received mine in 5 weeks. Just before Christmas I heard of someone receiving in 2 weeks.