thailand
Ask question

What should I do if I can't upload documents for my Thai tourist visa application before my flight?

Thai Tourist VisaVisa Application IssuesKenyan Passport Visa Requirementse-Visa ProblemsThai Embassy ContactTravel Advice for Expats in ThailandUK Resident Visa Process
Feb 28, 2024
10 months ago
Ali *****
ORIGINAL POSTER
If anyone can help

Ive applied for my tourist visa a while ago

But they asked for additional documents to be uploaded for the e-visa. The portal isnt working so I cant even upload my itinerary

My flight is literally on wednesday at 5pm

Im stuck and dont know what to do

Worst thing is im a kenyan passport holder so I defo need the visa

Can anyone give me advice or help with this. I dont really want to lose out on my money because the thai embassy portal has been having issues.

Im actually stuck on what to do 😔
1,760
views
6
likes
58
all likes
40
replies
2
images
14
users
TLDR : Answer Summary
A Kenyan passport holder applied for a tourist visa to Thailand but faced issues uploading additional documents on the embassy's e-visa portal, which was malfunctioning. With a flight approaching in a few days, the individual sought advice on what steps to take, including contacting their embassy and using alternative methods to submit the required documents. The community suggested various solutions, such as direct contact with the Thai embassy, using different devices for uploading, or even physically visiting the embassy for assistance. Additionally, there was confusion regarding visa eligibility, with confirmation that Kenyan passport holders cannot use the e-visa system while in the UK.
Lynda ********
Please what additional documents do they ask for?

Can you please give me a checklist of what you should have when applying?

This would be my first time applying. I’m also a UK resident but hold a Nigerian Passport.
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Lynda *******
 hope that helps
10 months ago
Like
Reply
Lynda ********
@Ali ****
 thank you very much. Yes that helps 🙂

I’m going to assume a hotel reservation and fully paid flight itinerary, not those dummy flight tickets.
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Lynda *******
 what I would say is

Contact a travel agent and see if you can book a preliminary flight, something that can be amended so basically a flexi ticket, incase like my situation where you dont get the visa in time, you always have the option of changing the flight date or time
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Lynda *******
 to be honest as long as they can see you have accommodation while you are visiting and that eventually you have a leaving flight, they don't care what kind of flight it is lol
10 months ago
Like
Reply
Reply to
Ali *****
Reply
Ali *****
ORIGINAL POSTER
@Lynda *******
 its pretty generic stuff

- Picture of the main page of passport

- Passport sized photo

- If you have a BRP card then they'll require a picture of this

- Recent bank statement showing you have at least £500 in your account

- Flight itinerary showing inbound and outbound flights within the period of time you are applying for

- Letter to confirm your employement from your employer (can get a generic reference letter addressed to 'The Thai Embassy London'
10 months ago
Like
Reply
Reply to
Ali *****
Reply
Mark *********
Have you tried contacting a Royal Thai consulate in UK for advice? Address: Royal Thai Honorary Consulate, Cardiff

71 Rhydypenau Road

Cyncoed Cardiff CF23 6PZ

Tel: +44 (0) 2920
*****
6

Mobile +44 (0) 7966
*****
9

Email:
**************************


Royal Thai Honorary Consulate, Hull

Address: Royal Thai Consulate, Hull

Sands Lane, Elloughton Brough HU15 1JH

Tel: +44 (0) 7983
*****
1

Email:
*************************
This used to be quite the workaround - maybe Hull but also maybe the old Birmingham address. Whatever you are likely to get a more caring, more constructive approach than from the London Embassy. BTW isn't it the case that the London Embassy can now only be visited by appointment???
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Mark ********
 tried it all

No one managed to help
10 months ago
Like
Reply
Mark *********
Damn. They have closed Hull, maybe Cardiff too. Have a Google.
10 months ago
Like
Reply
Reply to
Mark *********
Reply
Paul *******
Email docs back
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Paul ******
 tried

They didn't respond
10 months ago
Like
Reply
Reply to
Ali *****
Reply
Dennis *********
I'm confused, your post says you are a kenya passport holder, but in answers to someone later you state your are from the UK "quote:: im from the UK" . you can't get a visa if you are in a 3rd country "not your home country" this seems to come up here a lot. If you are from UK can you come visa exempt... I guess 1st you need to decide what country you are from.
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Dennis ********
 sorry for the confusion

Let me clarify

I hold a Kenyan Passport as that is where i was born

However

I reside in the Uk and have a BRP (british residence permit)
10 months ago
Like
Reply
Reply to
Ali *****
Reply
Dennis ***********
Call the Thailand Embassy you are applying and explain situation,they may be able to help.
10 months ago
Like
Reply
Ron *******
Where is Kenya using Evisa?
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Ron ******
 it is on their official site
10 months ago
Like
Reply
Graham ******
@Ali ****
 No it is not "You are not eligible to apply for a visa through Thai E-Visa system. Please apply for a visa in person at the nearest Thai Embassy or Consulate." is what you get when you enter Kenyan passport and location Kenya. You either used a scam website or you are a troll (sorry if it's the former).
10 months ago
Like
Reply
Reply to
Graham ******
Reply
Adriana **********
i would recommend contacting or possibly even going to the thai embassy in kenya, see what they recommend you do or see what they can do for you
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Adriana *********
 im from the UK, so planning on going to the london thai embassy today
10 months ago
Like
Reply
Graham ******
@Ali ****
 You cannot use the eVisa systen with a Kenyan passport in the UK "With a Tourist visa, you can stay in Thailand for no longer than 60 days. If you wish to stay in Thailand for more than 60 days, you can extend your stay with the Immigration Bureau. Suggestion : You may apply for visa at the following mission(s)

Royal Thai Embassy, London"
10 months ago
Like
Reply
Adriana **********
@Ali ****
 ah ok, that should work too. best of luck !!
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Adriana *********
 thanks i need the good luck lol
10 months ago
Like
Reply
Reply to
Ali *****
Reply
David ******
Try using another computer or use your mobile phone
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@David *****
 i did try that, even tried clearing the cache and refreshing the page, i think they have an issue with their site, it kept saying this
10 months ago
Like
Reply
Damo ***********
@David *****
 a different browser sometimes helps too.
10 months ago
Like
Reply
David ******
@Damo **********
 true
10 months ago
Like
Reply
Reply to
David ******
Reply
Farial *********
when did you apply? For thiland evisa you should atlist apply 15-20 days before your flight
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Farial ********
 at least a month before
10 months ago
Like
Reply
Farial *********
@Ali ****
 did they email you for more supporting documents?
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Farial ********
 yes they did

And ive been trying to upload it the past 4 days but for some reason their portal isn't working so its just not uploading

I've sent them emails too
10 months ago
Like
Reply
Reply to
Ali *****
Reply
John ********
When mine requested additional info they asked me to email it to them
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@John *******
 i emailed them to be honest but no response, and their portal doesn't work so I pre-empted it and just sent over the documents via email
10 months ago
Like
Reply
Reply to
Ali *****
Reply
Phil ******
@Ali ****
 Give your embassy/consulate a call.
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Phil *****
 tried...its useless they dont pick up the phone
10 months ago
Like
Reply
Phil ******
@Ali ****
 send them an email. What passport are you travelling in on?
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Phil *****
 sent so many emails with no response

And its a kenyan passport
10 months ago
Like
Reply
Phil ******
@Ali ****
 ok unless you make contact with them you won't be flying. So they have faxes too and many phone numbers.

Here's the info.

Embassy Information:

For the information about requirements for other types of non-immigrant visa and for other purposes not listed above, kindly contact the Royal Thai embassy or consulate.

Thailand Embassy, Kenya

Rose Avenue, off Denis Pritt Rd

P.O. Box
*****


Nairobi

Kenya

Phone:

(254-20)-
*****
00

(254-20)-
*****
76

(254-20)-
*****
96

(254-20)-
*****
43

Fax:

(254-20)-
*****
01

(254-20)-
*****
02

EMAIL:

*********************


Good luck
10 months ago
Like
Reply
Ali *****
ORIGINAL POSTER
@Phil *****
 thank you

That's in Kenya right?

Im residing in the UK
10 months ago
Like
Reply
Phil ******
@Ali ****
 ok yes in Kenya. I'm unsure about the K Embassy in UK
10 months ago
Like
Reply
Reply to
Phil ******
Reply
Stuart *********
With a Kenyan passport there is nothing you can do other than having a valid visa to enter Thailand.
10 months ago
Like
Reply
Reply to
Stuart *********
Reply
Thai Visa Advice and Everything Else
... members · 60% approval rate
The Thai Visa Advice And Everything Else group allows for a broad range of discussions on life in Thailand, beyond just visa inquiries.
Join the Group
Thai Visa Advice and Everything Else
View the Conversation
Thai Visa Advice and Everything Else
What should I do if I'm having continuous issues with the Thai embassy portal and risk losing my visa application fee?
14 comments
4 months ago
What should I do if I can't upload documents to the Thai embassy in Ottawa?
23 comments
4 months ago
What should I do if I can only upload one flight document for my Thailand multi-entry e-visa application?
18 comments
5 months ago
What should I do if I can't upload my passport photo while applying for a visa to Thailand?
30 comments
6 months ago
What should I do if I can't upload biodata while applying for a 60-day visa for Thailand?
22 comments
10 months ago
What should I do if my non-citizen travel document is causing issues with applying for a Thai visa?
49 comments
a year ago
What should I do if my 60-day tourist visa for Thailand is delayed and I leave soon?
52 comments
a year ago
What should I do if I cannot upload my bio-page for a Thai tourist e-visa application?
21 comments
a year ago
What should I do if my Thai tourist visa hasn't arrived and my departure is in a week?
42 comments
a year ago
What should I do if my Evisa application for Thailand is still submitted and I received a request for further documentation?
19 comments
a year ago
How can I successfully apply for a Single Entry Tourist Visa to Thailand despite document submission issues?
6 comments
2 years ago
What should I do if the online tourist visa application is asking for unnecessary documents?
8 comments
2 years ago
What should I do if I encounter issues on thaievisa.go.th while applying for a 90-day visa to Thailand?
7 comments
2 years ago
How do I submit supporting documents for my Thailand e-visa application?
11 comments
3 years ago
How can I submit additional documents for my Thailand tourist visa application?
5 comments
3 years ago
What should I do if my Thai tourist visa status hasn't changed and I'm flying soon?
19 comments
3 years ago
What should I do if my Thai Pass application keeps getting rejected and I'm due to fly soon?
57 comments
3 years ago
What should I do if my Thai e-Visa application is stuck and can I get a visa on arrival?
3 comments
3 years ago
What should I do if my tourist visa application is delayed due to flight document issues?
41 comments
3 years ago
What should I do if my e-visa application is causing issues because I'm flying from India instead of the UK?
85 comments
3 years ago
What should I do if I have lost my passport before my flight to Thailand and can't get my Certificate of Entry (COE)?
54 comments
3 years ago
What should I do if I received a request to upload my visa after successfully registering for a Certificate of Entry (COE) for Thailand?
5 comments
4 years ago
What should I do if I'm having issues uploading documents for my Thai visa application?
6 comments
4 years ago
What should I do if I'm having trouble submitting my e-visa application for Thailand from the UK?
5 comments
5 years ago
What should I do if I am having trouble obtaining a Thai evisa from the embassy in London?
16 comments
5 years ago
Data protection policyTerms and conditionsDisclaimerPrivacy policyRefund policy
The asq:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.