They only reply to messages for a few hours a day; otherwise, they’re impossible to reach. In my experience, my visa was expiring the very next day, so I went to the embassy in person to check the status. The embassy asked for additional documents and said they could approve it quickly if I submitted them right away. However, since I applied through ISSA Compass, I had to submit the documents through them—but they didn't reply at all until the next morning.
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