when you get to Thailand if she can produce a copy of the house book she was listed in that will be a big help. At the extreme she might need a DNA test, and be able to compare that test with a Thai relative's DNA test to prove birthright. It helps if she knows which province she was born in, and can get a copy of her birth certificate. Even though her Thai passport is expired, she will still be let in as a Thai, and go through the process of getting her new Thai ID card. It could be simple, based on her expired passport, or involve DNA tests as the extreme requirement. Direct Thai relative's can help greatly.
Fresh passport makes no difference, as they have your finger prints, and facial recognition for past reference triggering their computer system. Thailand is actually very modern now computer wise. A new passport makes no difference.