@Pauline ******

It's confusing because it says:

"Booking confirmation of a SHA++ Hotel booking and a required RT-PCR test at the hotel. Passengers must stay in their booked accommodation until receiving the test results within one day."

But at the bottom for "Fully vaccinated" it should say (as it does for unvaccinated): "Passengers who do not meet the above conditions".....

In all fairness, if you showed them the current Thai Embassy instructions and they still refused you, they are arseholes.

@Pauline ******

No I mean what was their reason for denying boarding?

@Pauline ******

Why the rejection?

It's in Thailand but your local embassy can communicate with them.

@W *********

Automated scanning is for QR codes, and that's limited to certain countries. This is a human error.

@Rob *******

That's pretty shit. please keep us updated, I was looking at using them myself.

@Rob *******

Did they tell you why they cancelled the account or was it just the card?

@Martin *******

I think the issue is that there are agents who charge a reasonable fee for their services, but there are also some right fucking bandits.

Cancelled or blocked? The latter can be undone.

@Disha **********

Trunk is an agent who will smooth your ThailandPass for you. Many people prefer to use their service as they can get quick results when time is short.