Answered5 years ago
Why was my Wise account cancelled after transferring money to Thailand?
Hi all
Not visa related but I made it to Thailand from Australia no problem . I decided to use wise for money transfer because they have card to make purchases as well, but yesterday they cancelled my account. Has anyone else had a problem like this
Not visa related but I made it to Thailand from Australia no problem . I decided to use wise for money transfer because they have card to make purchases as well, but yesterday they cancelled my account. Has anyone else had a problem like this
Answer summary
A user shared their experience of successfully traveling to Thailand from Australia but faced an issue when their Wise account was cancelled after transferring a significant amount of money. The community provides advice on contacting Wise, discusses potential regulations regarding large transfers, and suggests alternative banking solutions for expats in Thailand. There are concerns about whether the cancellation was due to fraud prevention measures and users advise reaching out to the London office for better support.
26 repliesnewest first
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Greg **********
I don’t use any of these Apps or process since I was scammed. That’s what happened to me, once I transferred money my account was frozen. Thankfully it wasn’t a lot of money since I used it to test it out. So I do hope for your sake you’ve not been yet another victim of these arseholes…
Chris ****
If your money is not in your main account it won’t get recognized. That’s why I don’t use the Wise card anymore…just for transfers.
Anthony ********
I think you will have more success with the London office. Never had a problem with them and they have always resolved any problems quickly. Good luck!
Joakim ********
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Zoë *****
Congratulations on making it out of this cukoo clock.
Kevin ***********
Cancelled or blocked? The latter can be undone.
Rob ********
OP@Peter *******
yes I call and it says has been changed to help centre just go round and round.I have now called London office and they are looking into it for me
Rob ********
OP@Kevin **********
the money I tried to send came back to my Australian bank today but there is still $70,000bth in the wise account that I can not get toRob ********
OP@Kevin **********
cancelled and the Australian phone number has changed so I tells me to go to help line but that is useless nowKevin ***********
@Rob *******
Did they tell you why they cancelled the account or was it just the card?
Peter ********
@Rob *******
Did you ring this number +61 2 8046 6244Kevin ***********
@Rob *******
That's pretty shit. please keep us updated, I was looking at using them myself.Rob ********
OP@Kevin **********
I got an email saying that account is paused and the next morning email saying account closed . Have tried to call Australian office but have changed the help number so just going around in circle . Maybe I'll try ringing the USA number for help
Brett *********
Was it your first Wise transfer?
Rob ********
OPBrett *********
@Rob *******
weird
Ryan ****
If you are able to get a credit card when back in Australia, check out this one:
I've had one for years and never had an issue using it in Thailand for purchases. You get a good exchange rate direct from Mastercard and no extra fees from the bank.
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I've had one for years and never had an issue using it in Thailand for purchases. You get a good exchange rate direct from Mastercard and no extra fees from the bank.
Rob ********
OPI think the problem is that I loaded $7000 to wise ?
Joakim ********
@Rob *******
read this post about money transfer to Thailand. Might be this that is causing the problem? ******************************************************************************
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Rob ********
OPYes, she told me to send email but hear nothing back . Maybe I sent to wrong email ?
Jared **********
I saw a post somewhere yesterday about some new measure when incoming amounts over 50k baht are supposed to be reported
Martin ********
@Jared *********
I think he just transferred money from his Australian bank to his Wise debit card account. Nothing transferred into Thailand except he carried the card in.They have reputation for doing this. I have a Wise debit I planned to use in Thailand. It is loaded with Thai baht. Now I wonder if I can rely on it. These cancellations seem pretty random.
Jared **********
@Martin *******
I have no idea I’ve never used wise, just seemed like a coincidence setting the post about it then Rob’s problem.Greg **********
@Jared *********
it’s a wise decision not to use wise or similar. Based on my scam experience
Bobby ********
Have you called Wise to ask why?
Greg **********
@Bobby *******
when I was scammed I had no answer from them at all. I received an email requesting details of my account so they could refund my money. I knew it was a scam since the way the message was written, ie very poor English and spelling … I realised it’s wise not to use anybody else other than my bankActivity
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