It should be noted, but maybe not perfectly clear, by taking a few extra days this offers them a great opportunity to see a swing in rates and sell you THBUSD at 33.5 when they could get it for 34 as the example indicates.
I too had this problem a few weeks ago. Having a couple degrees in financial markets I asked customer service some very direct questions. First I got the run around then they sent me their annual report and I actually read it.
Here’s what is happening. 50% from them and 50% from interpreting their annual report.
Volatile currency markets is a huge risk for for Wise. If you place an order on the weekend and the THBUSD gaps down before they can settle the transaction, they lose. This is where their rate guarantee comes in. They guarantee the rate for just 48 hours now, and if the money takes longer than that they are at risk.
This is what they do. If you transfer THBUSD at 34 on Friday night after the transfer window they guarantee that rate until Monday. If your money doesn’t arrive until Tuesday and the spot rate is now 33.5, your guarantee is expired and they transfer you at 33.5. If the rate is more favorable, say 34.5, they honor your 34 rate and call the .5 difference a cost of sales adjustment.
We are seeing longer periods of transfers to hedge their risk and decrease their costs, especially in volatile markets.
The last paragraph in this section of their annual report is most relevant.
Before I moved to Thailand 7 years ago I too lived, worked, and have an LLC in Chicago. Feel free to ask or DM any questions you have. I don’t have any experience with the dependent component of the DTV, however.
this is the point of my entire comment. It’s the discretion of the officer. If the officer believes in unlimited, it’s unlimited. If the officer believes even 1 crossing is too much, it’s too much.
But here we are as farang speaking as matters of fact. Every single answer to these questions should be, it’s up to the officer.
You got in. Shouldn’t your answer be, based on experience “so far it’s been unlimited for me?”