Hope, pray (even if not religious) and.just give support, maybe take food for the mother. You could ask the doctor yourself if something more medically can be done for the daughter.
I had this, it showed I was overstayed so asked about it at immigration and they just said never mind you will have to report.in person for 90 days report 😒
Sometimes it is because they are paranoid that you will use his ID to get credit on things, make it clear he can write across the copy of it that it is for immiagration purposes only. I had a landlord the same buy gave it when I said they could write that on it.