They are from Hong Kong whom still require quarantine so they would like to get their child a visa either within Thailand or from a nearby country that does not require quarantine.
They were told that it is not possible to get their child a non-o family visa from within Thailand by other families in their situation.
if I make an appointment on the website, should it be the Transfer Visa/Cancel visa if Business visa option? It’s the only one that looks relevant in that list.