@Michael *********
as far as I know i never got any correspondence aside from what the app told me that day. I'd have liked to get an email with clear instructions. Ive been polite my thai gf has been polite and totally we have tried 8 times 4 a piece over the past almost month to get it unfrozen the first actual answer was just 5 days ago saying give us a lease. Did you show them a lease or condo ownership to be unlocked?