when I was scammed I had no answer from them at all. I received an email requesting details of my account so they could refund my money. I knew it was a scam since the way the message was written, ie very poor English and spelling … I realised it’s wise not to use anybody else other than my bank
I don’t use any of these Apps or process since I was scammed. That’s what happened to me, once I transferred money my account was frozen. Thankfully it wasn’t a lot of money since I used it to test it out. So I do hope for your sake you’ve not been yet another victim of these arseholes…