many people only do their visa via phones not computers so the picture must be ok. I can comfortably take a picture of things and make them all fit with my phone. Move phone fwd or back use zoom it works.
Any good agent should know. The wife should have got her visa then after receiving using her visa number the hubby should have applied for trailing spouse visa.
Clear your history and cookies once you get a corrupt file and you want to open a new same file it remembers you been there and goes to the corrupt one. Worth a try