So what do you need? A refund? What did the hotel say? Better start communication in WhatsApp or Email so there is a record. And if you do get into a legal wrangle for posting, please update us here. Thanks
absolutely ... referred to in general as cashless in Thailand. Terminology difference can confuse people from the civilized world ... they then get upset and say a few uncivilized things ... 😛
pay upfront ... means ... i get admitted and am asked to pay upfront ... despite having an insurance that claimed to be 'cashless'. Being charged for something not covered by the insurance ... at the time of hospital discharge is fine.
Just make sure that you get a cashless insurance, where no money to be paid upfront. Also check if they have a limitation on hospitals where you can use cashless.
I presume that you will need to pick a token number as you enter. Just explain your requirement clearly at the counter giving the tokens. The token number would have info on the counter type + queue number.