I would call and speak with someone. They pulled up my application over the phone and accepted it. I would say to just keep calling until you get a hold of someone who is helpful. Usually they are.

@Brandon ***********

I am able to submit, but they can’t see any of my documents on their end. On their end it looks as if I didn’t upload any documents at all. I called and they said their site is still down and not working so I’m a little confused. I upload a document into the drop box and click the upload arrow, but when I click on the preview button, nothing shows up.

@Brandon ***********

oh great! Hopefully their COE site will be up and running soon.

@Brandon ***********

yeah okay thank you. Their site was down earlier because it was under construction. This seems to be a reoccurring issue! They are trying to get everything fixed

Would anyone happen to know if I am able to apply for my COE through a different location if I got my visa from the LA Consulate? I am wondering if the LA Consulate website is having more issues, or if they all essentially use the same system.

Thank you!

@Evan ******

were they any help? I did the same but they said there was nothing they can do.

I’ll keep trying! I’m glad you were able to get it through eventually!

@George ********

I’ll try it off my phone, worth a shot! Lol glad you made it!

@George ********

I’ve been using pdf and that is one of the options I am able to use on the site. It has no issues uploading and tells me it’s fully uploaded when I submit.

I have been emailing the consulate and they are sending me pictures on their end of no documents uploaded in the box. When it is rejected I also get an automated email stating there were no documents. I have a friend who has had the same issue and it was because she chose the wrong visa type when filling out her application so they responded telling her they didn’t receive any uploaded documents