I've had the same problem calling from Bali during the past 9 months. I have to try quite a few times (sometimes only twice and sometimes have to call back another day), but eventually get English and can check my accounts. I have no idea why. Just checked my accounts again 3 days ago.
I see this as the way of the future in a reset Thailand. Wouldn't surprise me at all if eventually the "retirement visas" of the past are completely eliminated.
I'm already in with no plans to leave until Thailand reopens with reasonable entry requirements. Bali has been one of the safest places on the planet, after Anarctica.
If Indo reopens, I would not go to Jakarta or Java. C19 #'s and deaths have been high there. Bali has had very low #'s and only 6 deaths. Life is quite normal here.